House of Fraser

17/02 update: I'm pleased to advise after persisting, I have been given the a refund in vouchers for the difference in sales prices

Don't assume you'll get a good deal buying online. I bought shoes on sale online for £56 (down from £80). They arrived with a sales tag of £24! Contacting customer services to request a refund of the difference which received a bland response stating I agreed to pay and that's how it is. Disgraceful way to treat your customers. Last time I'll be shopping here.

Average at best.

Such a shame. This was a premium store, it is definitely not anymore.

If you are lucky enough to find a staff member to help you then keep hold of them until you have completed your purchase as they are very rare in this store.

None of the staff seem particularly happy to be there and do the bare minimum.

The store isn’t dirty but neither is it what you would expect from a premium store and certainly not what it used to be. Ripped display stands, more empty tester bottles than ones that are actually useable etc.

The lady that helped us was very pleasant but obviously didn’t want to be there. I would buy online in future as the journey certainly doesn’t warrant the customer experience that it used to sadly.

Very badly run, signs for toilets yet you ask the staff and they say oh they are out of order well take the sign down then for toilets if they are not in use and also one changing room on mens floor so having to walk from one side to other side to try on everything back and forward met by rude lady saying why are trying on clothes there and I said maybe you should accommodate more changing facilities not just one !! She just walked off absolute disgrace when you spend £250 of your hard earned money !!

Not as good as it used to be. My daughter wanted to buy a trench coat in the store but the one that she wanted was REALLY REALLY creased on the hanger and so were the rest of that particular type. I asked at the till if we could have a slight discount because it was way too creased to wear in that way. I was told no because it wasn't actually damaged. It was dry clean only so I explained that we would have to do that after purchasing which was quite unacceptable and it should be off the peg and ready to wear. I asked then to see the supervisor but after numerous calls, the supervisor never arrived so we went down to the men's department and found the supervisor. They half heartedly said it could be steamed but we would have to wait because there was already a queue waiting for steaming. Honestly though, we were waiting around so much that we gave up in the end and decided not to but the coat. They lost a sale and didn't even care! There are never any assistants around to help you either. Used to be a great store but the customer service has really gone downhill. You can no longer return for a refund - only a credit note or exchange. I appreciate that the store maybe short staffed but the staff that are there honestly do not seem to care 😕

Hi guys, be careful when entering this store with the reception when entering the Fraser house in Cabot in Bristol.

One of the security guards humiliating the customers to the point of never going back there.

I have never been so humiliated in my life.
I have already made the complaint and we have not been answered.

In this store, the consumer is nothing but trash.

The first floor manager defended the security man.
But there was no woman to call the police when I asked.

I'm not in the mood to even get out of bed after this happened to me, I have feeling panicked to go out home after that.

Today it's been a week since I went through this. I have been a customer of the store for years, or was. because I don't want to go into a place where only employees fit and customers are treated like intruders.

This store is a disgrace.

I’m keeping waiting for a response about this case but House of Fraser still in silence.

Plenty of good branded products and helpful staff. Just wish the changing rooms were slightly bigger and better clothes hooks plus somewhere to place items but not on the floor.

I’m sure some people just love leaving a bad review

This place has over 3 floors of products and the staff are helpful whenever we have visited.

Good selection of items, well Stocked and have never had any issue coming here over the last 9 years

Would recommend to anyone

Really bad customer care; both in store and online. They refused to return the faulty jacket 2 days after purchasing it. I contacted the brand company and they fixed the issue to me.