Budwals

Best customer service I've personally ever experienced. Staff seemed to care a lot about what I wanted and had good knowledge of the style I was looking for (I'm 20). They made great effort to find me the perfect pair of quality jeans, gave opinions etc and did an amazing job. You really don't come across customer service like this anymore in retail. Big up to this shop. A very happy customer here.

I have never experienced that before, and I am so disapointed by the customer service that I have to write my first review. So to sum up I had to order 3 times the same item online, to at the end not get it! First one have been voided somehow by my bank (Never happened to me in 6 years ???) So they told me to try with Paypal which I did, then the size that I ordered wasn't available anymore, then they told me that "oh sorry we can't send you your item at a different bill adress and delivery one. due to our security policy, what a joke. At least they refund instantly.

Would leave 0 stars if possible. Brought a top off their website. Had order confirmation then didnt hear a thing for a few days. Rung them to be told item was out of stock and couldn't provide me with it. Offered me a refund which I had to wait over a week to get. Would defo not recommend at all. Shocking.

Been here a few times & going back soon. Great service, great knowledge of their stock, very different to a bored teenager working in HoF for example!

I ordered shoes from here I had never heard or used the company. But I am so glad I phoned them and gave them a shot. They have provided outstanding service! Going above and beyond. All the items are genuine and they have a lovely range of stock. I was kept updated about my order from minute to end. I hope to get into the store to have a browse at one point too. But from the bottom of my heart Thankyou for your service and I’m so happy I brought my shoes from you. I look forward to all the future purchases and anyone considering using or unsure on purchasing from them, I highly recommend. Thankyou to the amazing staff and the lovely person I had a chat with on the phone.

Bought online from Budwal’s as not local to the area. Cannot fault the service. Item was perfect and arrived as expected.
Thank you & Have a lovely Christmas. Will 100% be shopping with you again.

Just like to say what fantastic customer service They provide. Nothing is a problem, with polite and friendly staff.
Would definitely be shopping here again 🌟

Great shop, good service. Support your local independent shops!!! I will be back 👍