Doorstep Desserts (Loughborough)

At first when I heard about this store I was quite keen to check it out. After visiting today bit disappointed in regards to the quality of the food. Ordered a brownie which was dry and stale, this was then topped with some Beuno and some questionable ferrero rocher (felt like it had been sat out for a while, was really soft and had no crunch) overall the prices are not bad for what you get, but the quality is not there. Hope they can improve over time.

If I could rate 0 stars I would.
The food was cold. It was over 2 hours wait. The order was missing an item! The people on the phone were ridiculously unaware of what was happening in their own shop. I got lied to twice that the food was on the way. When I rang up for the third time they finally said it was their error, it hadn't left yet and we will get some of the order free.
Won't be ordering from here again.... massive let down and the wait is definitely not worth it.
It use to be awesome but obviously something has changed and now its just absolutely shocking.
Don't waste your money on it.

Because it’s not possible to edit your contact details on their website, I was blamed for their laziness.
The drivers can’t be bothered to get out of their cars and press a buzzer.
If you’re a club member on their website, don’t expect this mean much.
When I called to complain. I was told it was my fault for not putting my new number in the “customer notes”. And that I should’ve called the office to give them my new number.
Had they bothered answering the phones after 23:30, none of this would have happened.
I’m waiting for a refund of my purchase. And nothing else. No extra loyalty points, no discounts. Nothing.
You definitely know what kind of people run this business. Greedy minds from the east.

My experience does not reflect others, as ordering through the website and having it delivered to me incurred no problem - one time I even did collection instead of home delivery instead and I called and got the problem swiftly fixed. Good variety of options and am a big fan of the sundaes of stick waffles :)

Paid for a do it yourself crepe and paid extra for a deluxe topping and didn’t receive the deluxe topping plus the chocolate flakes that I had chosen, just received a crepe which was quite dry and some Nutella sauce and strawberry tasted horrible couldn’t finish it off. I called the place and spoke to the manager and said there was nothing they can do about it as they said they ran out of the deluxe topping and said it was already delivered hence can not do anything about it. Poor customer service and didn’t offer a refund either for the deluxe topping although they should have refunded the whole thing as they missed out on couple things plus didn’t taste good at all. Very disappointed.

I celebrated 9 years of relationship with my boyfriend and I decided to surprise him with sweets from here. They were so good, I really recommend this cake shop.

Horrible People. Ordered dessert and it did not arrive. Called the shop to expalin and they was rude. They hung up and blocked our number instead of giving us an explanation or trying give our refund. Would never recommend them to anyone. Horrible Place. Keep away.

First and last time ordering from here. I ordered a rafaello milkshake because it said it was buy one get one free and I also decided to tell them in the notes section of my order on Deliveroo that it says buy one get one free, I only received one. I also got the wrong flavour ice cream, ordered hazelnut and received pistachio. The food and milkshakes are way overpriced although they taste nice. Overall I was not happy with my order at all.