Doorstep Desserts (St Matthews)

I genuinely enjoyed my experience at door step deserts, the staff are friendly and respectful the only issue is when the place becomes busy your order will be delayed.

I order doorstep desserts casually. It is incredibly great. Great customer service! The dessert is really great and mind blowing! They once forgot my cake on the order. We rang them and they said they were incredibly sorry and when they returned it, they gave sweets to say they were sorry. They have kind workers who deliver and they are wonderful!

Worst place I have ever visited. The man whom I guessed was the owner was incredibly rude and had the poorest of customer service. I own a food place and I wouldn't dream of speaking to my customers this way. All I said was the mocktail is something I and my friend just can't drink. It's too syrupy, can I swap it for a tango ice blast please. He was incredibly rude for no reason and said it's not his problem I didn't enjoy it. Noone has ever complained..I'm a huge fan of mocktails and that was by far the worst one I've ever had. Anyway he refused to refund me and was so rude, I hurried out in disgust and will not be returning ever. They need staff with better customer service skills. Food came so late. I didn't complain 🙄

I would of expected better but I guess i was wrong, Ordered, 1 Milkshake, Cookie dough and an Oreo Cake. Instead they deliver 2 milkshakes and the cake, which would had costed me a £1 more. They also came way later then expected. So, ended having the wrong order, paying extra and waiting a long time for the order to come. I wouldn't recommend this.

Edit: I had discussed with them and had gotten a replacement for the milkshakes as the ones I was originally given was horrendous, at leat they were cooperative.

Absolutely AMAZING service from the guys today.
It was my daughter's birthday and they really made it very special for her
I am very grateful and just can't thank them enough. God bless these guys i wish you good health and happiness.
You have made today a day to remember for many reasons, Good comes to those who do good.
I am very happy with the kindness of the guys today and how they dealt with my order will be ordering again soon.
Thank you!!

Nice little place, smelled amazing when I walked in, even through my mask! We bought toasted sandwich & baguette meals, milkshakes and their waffles, for collection. All really nicely wrapped in pretty individual containers, and then into 2 of their large paper bags, separated by hot foods and chilled stuff. Great service, good food! And omg the Jaffa milkshake I had was amazing.

Ive ordered from here a few times - Icecream arrives as Icecream and Waffles hot.

HOWEVER - the delivery time was put back almost an hour. If you cant get food to people in the stated time STOP TAKING MORE ORDERS dont be greedy.

The Waffles were stone cold and the sauce coagulated
The Sundae was a milkshake by the time I got it.

Food dessimated.
How long had the driver had it in his car? It couldnt have been a one drop job as its always usually fine.

Order #4915
1x
Waffle
Banana
Popping Candy
Strawberries
£4.80
1x
White Chocolate & Raspberry
£4.20
Subtotal

I ordered a dessert for my partners daughter at 7:30pm as i write this it still hasnt arrived ots now 9:52pm keep phoning to find out where the order is to be told its with the driver hes on his way. Its absolutely ridiculous waiting so long for a desert when my partners daughter aged 12 needs to go to bed for school. Im fuming with the service and would never recommend this company to anyone. I definitely will be not using them again!!!!!!!!