I booked a room and a family meal here on 1/9/20 Payment was not working when I booked so I agreed to pay for the room on the day. There were a few problems with the room - blind in bedroom not working, rubbish left from previous guests, bathroom sink not emptying, coffee machine but no coffee pods for it, splashed of coffee up the walls in the bedroom, no hot water!!!! We had a good meal in the evening with family (7 adults and 2 children’s meals) and bar/restaurant staff were friendly and pleasant. Food was put onto our room bill as requested and even though Staff were happy to accept a tip in cash, I was told I could only pay by card in the morning!!! Being unaware of this beforehand I had withdrawn cash to pay the bill and after a conversation with the manager about the room etc he eventually agreed to this. After checking our bank account it turned out that we had been charged for the room on the card we left as security (even though I specifically asked for no payment to be taken by card) and overcharged by around £100 for food and drinks. After many telephone and email conversations we were promised a refund. WE ARE STILL WAITING ONE MONTH AFTER OUR VISIT- very poor!!!!!!
GOLNAZ AKHGAR
Terrible experience at this lovely looking place. I had such hopes after seeing the pictures of this place and reading reviews. I messaged the venue asking for a pod but l didn't get a straight forward answer. When we arrived the cups and saucers were dirty and stained. The coffee was cold. The food was cold and average. Won't be back in a hurry.
Helen fisher
Just had a lovely lunch in a pod! Perfect for social distancing and August in Wales. Stated dry and eat excellent food.
Carly Jackson
Amazing Gin! Fantastic place. Visited several times now and exceptional service and high quality food and drink every time.
We had a good meal in the evening with family (7 adults and 2 children’s meals) and bar/restaurant staff were friendly and pleasant. Food was put onto our room bill as requested and even though Staff were happy to accept a tip in cash, I was told I could only pay by card in the morning!!! Being unaware of this beforehand I had withdrawn cash to pay the bill and after a conversation with the manager about the room etc he eventually agreed to this. After checking our bank account it turned out that we had been charged for the room on the card we left as security (even though I specifically asked for no payment to be taken by card) and overcharged by around £100 for food and drinks. After many telephone and email conversations we were promised a refund. WE ARE STILL WAITING ONE MONTH AFTER OUR VISIT- very poor!!!!!!
Perfect for social distancing and August in Wales. Stated dry and eat excellent food.