Worcester City Council

If you can actually get through to anyone, they are often quite helpful if you schmooze a little. They usually sound utterly jaded and defensive but you can turn them around. The issue is actually getting hold of anyone...The IVR is a joke and has been designed by a nut job. My guess, it's not the people at the coal face who are really the issue, but poor leadership....oh and their website usability is laughably bad too! Does make me question the value for money I get for annual £2400 council tax donation...

I am utterly disgusted by the response from WCC. Having been overcharged by £48 for a £3.60 car park ticket, as yet I have not received an explanation nor reimbursement. It says on their webpage that this parking fault has been dealt with and no more withdrawals would be made. Strange then as my bank account was emptied to the tune of £15.60 yesterday (29th Sept) after the previous day taking £32.40. What a way to treat the general public. I have tried to talk to a human being but they don't seem to exist at County Hall. Lost to know what to do next.

They take repeated transactions from your bank account for a single parking ticket. Over and over again until you have nothing left. What a mess. No action, just holding statements every day apologising. Then taking more money out. Crazy. Do not visit unless you have money to throw away.

Every time I ring the taxi department they never answer the phone , I've rang them 3 times in the last 10 days and each time it's taken me 3-4 hours to get through to them. Why even have such a department when the people working there can't even be bothered to pick up the phone, I think wolverhampton council need to get the contract back from worcestershire council and deal with it themselves

Terrible, no point in having employees when you can never speak to anyone.

This council is institutionally racist. They target black and brown groups and individuals.

Disgusting The council that lets a member of there departments lie to a vulnerable elderly pensioner who is heartbroken and in very poor health.and upset due and worrying all the time because of what she is being put through by that department due to the fact that she was lied too after she was told that she could have free home care then Later to be invoiced for nearly three and a half thousand pound bill which cant be paid because they dont have any savings and there even struggling with normal household bills later to receive a letter threatning if its not paid they will add more interest onto it just proves that they dont care and have no respect to people just so they can lie and force people to pay without being told all the true relevent information that should of been mentioned and saying things are free knowing themselves that it wasnt

Appalling. Over £1800 a year for council tax and not able to speak with anyone regarding marriages, bins, local services. Website just takes you on a merry-go-round leading to the same pages again and again. Completely unacceptable level of service...