Dr T Mackenzie

Spoke to Dr siddiq tonight he was very polite and understood my situation. Sent my prescription to Baxenden pharmacy who are very kindly delivering it tonight.
Tried phoning the health center back 15 mins ago and they hung up on me twice, not good customer services.

Not happy with the service at all, every single time I order important medication that I need each month. I either have to go without for a week or chase up the 3 medications separately because they never get it right. I am now 39 weeks pregnant and this is still happening how do you get it so wrong every single month!

Why oh why do they never pick up the phone? even when we call 50+ times regarding urgent matters (yes 50!). the doctors are either lovely, but not at a qualified level where they can actually help/prescribe new medications, or they’re rude and too busy to speak to you and you can’t get an appointment for months. We once waited 1.5 months for a 5 min conversation with a Doc. Sometimes the receptionists are nice , but something has to change. Maybe an online booking system like any other GP?
Total shambles :-(

Worst drs surgery I can imagine. Years of being ignored, hung up on, told I was imagining illness. I once cried to the dr about how exhausted I was and she responded "everyone's exhausted you should try having kids". impossible to get an appointment and once you finally do they'll spend it trying to get rid of you.

The doctors are great when you can get an appointment. Sadly there is one receptionist who doesn't care. I've never heard of a doctors where you ring up they have no availability so you ask for an appointment next day and they say no call tomorrow. Call tomorrow after taking the day off work and then get no answer for 45min. Then to be told no appointments again. Will be leaving this GP. I suggest you get a new receptionist or method of taking appointments

Awful, I've been depressed and suicidal for years now and only once have they done anything about it and referred me to therapy. I've had two suicide attempts which both resulted in me being in hospital yet I am continuedly invalidated in my feelings, being told my depression is 'low mood' and that I should go outside and eat healthy meals, when I do go outside and eat healthy meals and I am still utterly and completely depressed. Telling me I should just motivate myself to do things when depression takes away your motivation. I have constantly been let down by this doctors and I am so disappointed that this is the only option I have as a doctors. Do not recommend whatsoever. I don't know why I bother.

I rang up tonight in tears asking to speak with a doctor. I got told that there was no appointments left. I put the phone down saying that I would phone back on Monday. I got a call 10 mins later saying that they would get me in as an emergency due to my distress. I got a call back from Dr Mackenzie. I started to explain about why I was distressed & why I was breaking down. Dr Mackenzie said, "That's not explaining why you have called today". So, I put the phone down. If a Drs secretary can tell that you are breaking down then why can't a doctor?

I rang today 19 times and didn’t get through. Either no answer, says not possible to connect or rings out then cuts off.
This is often the way and when I do occasionally get through the receptionist often sounds like I’m disturbing them. There is one man on reception who is always helpful and friendly, I’m sure the phone only gets answered when he’s in!