Bennett Way Surgery Dr a Mohan

If I had a strange phone service from GP is Bennet. For almost one year everytime I call I had to wait morethan 20 minutes. Sometimes not even possible to access my booking appointment. I have no idea what is going on in their reception.

Could not praise not just the two doctors I have seen but the reception staff were so caring, in all my 55 years have never felt so reassured .

Im so disappointed with the service this surgery provides I have been waiting to see a doctor now for a hour for my 1 year old son i my self and 38 weeks pregnant and have had no apology about wait time or was told the doctor is running late, this is not the first time I've waited for this length of time here, I have been here once before when no doctor has turned up to surgery, service is terrible

I was pretty impressed with the improvements made to the group of surgeries. The receptionists are attentive and the GPs whom myself and my daughter have had consultations with are thorough and helpful. Queuing time for booking a same day appointment is still poor but cannot blame the staff for this

I called them asking for help the my MH but when I called all I got was call back a 8 o'clock in the morning and then I said I don't think I will be a life and then she said if u are not then they will cancel my my record. WHAT HELP

By far the best surgery from the merge. Swanscombe health centre is my registered practice, but since the merge, I can never get through to them on the phone, and often waiting over an hour to be told there are no appointments! I once was asked if I could go to Bennett Way, which I accepted despite this being a bit of a drive, however I am so pleased I did, ever since then I have always came back here, the receptionist, nurse and doctors are all extremely helpful and friendly. You are always greeted with a smile. The receptionist and nurse even squeezed my daughter in for a blood test after seeing the GP, to safe me queuing at Gravesend hospital.

My wife tried to get an appointment booked this morning for my 16 year old daughter to discuss her blood test results as the Bennets way surgery have recieved my daughter's test results and left an answer message for my wife to contact them to arrange an appointment to discuss the test results.

My wife attempted to contact the surgery 97 times this morning and when she eventually got through but she was told that all the appointment slots had been filled and that she was to try again tomorrow.

This is unacceptable as me my wife and daughter are now left distressed until tomorrow (and that is if we can even get an appointment tomorrow) not knowing what the blood test results have identified as being wrong with my daughter.

RUBBISH - will never go back again. Such a terrible doctor, not even gonna state his name publicly