St James Medical Centre
11 Carlton Rd, Tunbridge Wells TN1 2HW, United Kingdom
3
18 reviews
8 comments
47MC+GX Tunbridge Wells, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
I have today checked with the secretary of the private doctor I wanted to see in the 1st place who confirmed that they have never received any referral from St James medical centre even so the receptionist shouted at me that they had send it and that I needed to go home and check it with them directly. I knew I was right but she made me feel like I was crazy. This is so unappropriated and should have instead get her facts right.
I addressed a complaint to the NHS website but needed to address it to St James medical centre practise manager before they can publish it, as apparently you can only leave positive reviews on NHS website? A joke!!
Since merging with Grosvenor they have slowly gone down hill and become awful. I've been trying to get a doctors appointment for 3 weeks now, i ring dead on 8.30am and after being put on hold for 20mins they say there's only emergency appointments left. HOW?!
When I request an emergency appointment, I get told by a receptionist that my need isn't one and if you disagree with their decision THEY HANG UP!! I'm disabled and needed an emergency appointment today for my pain medication as every single time I put my repeat prescription in, they cancel it or don't send an important item to the pharmacy! So because of one rude and unprofessional receptionist I'm having to worry and panic about getting my prescription on time.