Dr S M Chua - Abingdon Medical Practice

I have been attending this GP since I was little and I am in my thirties now. The reception staff are kind and accommodating and the doctors are extremely helpful, informative and professional. I feel really lucky to have it as my GP surgery.

There is no doctor only advisor If you have High blood pressure Drink water even you have Low bread pressure drink water they can only gave you a very bad advise I am long time with this gp believe me they are not helpful if I compare with German nhs uk is 0 Germany 10

Dr. Chua please sort the reception! Rude staff with stinky attitude! I will be reporting the surgery, the surgery gets money from government so you don’t treat people for free. The reception staff gets paid salary for working at the surgery so they should provide a customer service not being rude to patients. I will take the recent encounter with your reception staff further. Ms Tiana should learn some manners and basic etiquette.

When I moved to South Ken, I asked friends and neighbors if they knew a good GP. Many recommended The Abingdon Medical Practice and they were absolutely right. It's one of the best surgeries I've been to in London (and given many moves over many years I have seen a few).

All the staff are very courteous and pay great attention to patients' needs. I am particularly grateful to Dr. Sri and Dr. Sahib and Teanna at the reception who is always warm and welcoming. I am only sorry I do not recall all the names of the lovely people who work there. Even during the stressful period of the recent crisis where the medical staff were being inundated with requests and needs, they have been very professional and always there to help.

Thank you all at The Abingdon Medical Practice :-)

Unfortunately if you look at all these bad reviews there is one common denominator - reception staff.
I know it is a running joke that GP reception staff are interesting characters, but honestly. Every bad review echoes the same sentiment. My father just called for a prescription as he has suddenly travel for a funeral tomorrow, and was told by the receptionist to 'plan better' and don't be rude when he asked if he could get it today from any of the doctors. Its laughable, at the end of the day this is a customer service role, and they get paid for this it is not voluntary charity work.

I have had my fair share of bad experiences (which the manager apologised for, but I see there's been no improvement), I actually get really anxious even calling their number these days as I know its 90% likely to ruin my day. You never know what abuse you're going to get. Shame because the GPs and nurses are all great, but you must pass the abhorrent dragons to get access to them.

The entire team at Abingdon Medical Practice are outstanding. The care is second to none! Remember health care isn't just a one way conversation... Patients and doctors need to work together and this is exactly what this practice does. From the doctors to the receptionistss to the nurses they always go the extra mile - they listen, they respond and most importantly, they care. Well Done Team

Terrible service. I have called multiple times to try to get my COVID vaccine booked, first "they only book for Astra Zeneca", secondly they could not help me because of "the system", third they just refused to help me and give assistance and directed me to the NHS, which is such a system-based service without any personal connection to the patient that needs to be served in view of clinical profile (I urgently need to be vaccinated as I have an upcoming surgery in the month of August). So many people I know and that are registered to other GP got their appointments scheduled very quickly and smoothly. I find this clinic absolutely unprofessional and I am actively looking to change my GP, as well as recommending NOT TO CHOOSE this clinic as your GP.

I have been going to this surgery for 20 years. It has become extremely dysfunctional with poorly qualified doctors and aggressive reception staff. Dr Kilduff and Dr Raby are utterly arrogant refusing to accept new patients despite having availability and pushing the work down to the unqualified junior doctors who are constantly changing. In one of my face to face appointments, the junior GP unashamedly GOOGLED my symptoms to give me a diagnosis while the above mentioned doctors have the audacity to refuse new patients despite being with the surgery for 20 years and despite having availability. They should be STRIPPED of their medical licence to operate. They do NOT have a proper complaints procedure either. When you send an email to the surgery, they refuse to listen and brush it under the carpet rather than deal with shortcomings. Truly a shame on the medical
profession.
The name has been changed to avoid vindictive behaviour from them that I won’t put past them.