Mangat Dr B S

I’ve seen one of the doctors with gyn problem, she said I’ll get a letter with an appointment to check what’s wrong, after 3 months still nothing.Also I took my baby because of his dark circles under his eyes, doc said it’s nothing, after I went to private doctor he checked and said he has anaemia.
The nurse so rude all the time.
Doctors don’t have enough knowledge. Very disappointing.

Worst surgery every. They always over run on doctor appointments . Not once are you seen on time. No free parking , my last 5 appointments have been delayed by 45 minutes and I have had 2 parking fines.
Takes almost 2 weeks to get an appointment and when you do get one they always over run.
Staff are unhelpful and just ask you to reschedule an appointment and when you do it’s the same story , they are running behind.
I have booked double appointments and booked 3 weeks in advance and still the same Issues

Disgusting service

Refused to give us 31 week appointment when the hospital clearly instructed TWICE that the GP HAS TO attend the pregnant patient.

There has been a second instance, where my own surgery is unattended / not responded and is pending with absolute zero response on any future dates or at least an acknowledgment from March 2020.

it becomes the patients responsibility to call the GP even for their follow up's

I would NOT recommend this GP to new registration.

Hello Dr Mangat, hope this review can bring up your attention.
I have met three doctors in this GP, they are all super nice and friendly.
And yet, I gave 1 star because one reception staff is very rude and ignorant. I hope 1 star can raise their attention.

First, the staff was trying to minimise her workload, she refuse to answer my question at first, and asked me to call other departments. and yet, I know very clearly GP is the only one I should contact.

finally, she asked for my detail to look up but still did not listen. She keeps giving me wrong information and was very misleading. And I know she was wrong, I question it, then She was very rude and ignored me, keeping not answering me.

days later, I found out she was really wrong.

And one of the staff (maybe not the same staff) has failed to do some admin work long ago. So I have been waste for half a year waiting for a referral.
I really hope the reception staff would be better.
with better knowledge and a good working spirit.
finish their work properly.

The bad reviews are definitely warranted! I thought ‘how bad they could be in reality?’ and boy was I wrong. From the first time I called them to the present moment, in every interaction I was either given the wrong information or they mixed something up, waited the doctor for 40min without being given any reason and had to left without seeing them.

What is worst about this practice is that the clerk people does not have the word ‘we’re sorry’ in their language! Even when they obviously mess up, all I got was a shrug with the most indifferent, ‘I don’t really care’ look.

Oh and one clerk person refused to believe me 3 times when I repeated that I attended an appointment with the nurse as the initial signing up process. Her questioning and choice of words was really insulting, as if I am incapable of understanding her words. Only after refusing to believe me 3 times, she finally came to the conclusion that there was an error with the system, and only said ‘give us a call in 2 days’.

I know a lot of people that work in hospitality, most overworked, so these people have no excuse for their clear lack of basic people skills and their rudeness. What adult is incapable of apologising for their own mistakes?! Disgrace..

Had a nasal flu shot appointment for my 3 year old. Firstly the reception was sitting with her ear pods on which is so unprofessional. It was a shocker to see the nurse come out eating an apple. She continued eating the apple while still checking my son's details on the computer. Left the apple on the side and without even sanitizing her hands removed the nasal spray and sprayed it in his nose. I mean what infection control protocol is the surgery following. While youll are having flyers put up asking patients to wear face mask, how is this going to help ?

NO ONE PICKUPS THE CALL, TRIED 6 TIMES TODAY ITS KEEP YOU WAITING IN THE QUEUE AND FINALLY DISCONNECTS. MY SON I HAVING FEVER AND HELPLESS.

Absolutely Brilliant Doctors Surgery, the Whole Process has been Brilliant, Changing from old Doctors was a bit daunting, But this Doctors Surgery is Top Quality. They Really look after You. The Receptionists are of course Front Line and have to deal with alot of other Patients. But are as Friendly as possible. Thank You.