The Village Surgery

Not used my doctors in over 4 years and I’m disgusted at the organisation and attitude of the receptionists and doctors at The Villagw Surgery in East Barnet. Not only did I have to wait a month for a 5 minute phone call appointment, a further month on no one can give me a straight answer on my MRI scan referral, plus been told after 4 weeks that I was to go to the surgery to collect a form for my bloody tests. Very VERY rude reception staff, dismissive and lacking in absolute empathy and compassion, I’ve never felt so alone and scared for my health. I am looking for recommendations for a new doctors surgery in and around Barnet. Please help! 😢

An absolutely fantastic practice, if what you're after is GPs guessing at what's wrong with you over the phone because apparently they've decided they don't want to ever go back to work after Covid. A total waste of time you may as well google your symptoms and order meds online.

Same day telephone appointment is extremely helpful , doctor on the line is super kind and professional , sorted out my heartburn issue on the same day !! I can live again ! big thank you. :)))

It was a great surgery when Dr. McElligott was senior partner, but it went downhill since he retired. Now I have to wait 4 weeks for a 5-minute tel appointment, and every doctor I talked to was rushed and cut me off saying "they are very busy and can't talk any longer". The last doctor I told I wasn't feeling well told me to go to a Walk-in centre! They don't care about their patients and they're an absolut disgrace!!! All GP practices should be disbanded and their lazy, complacent doctors made to work in A&E so they learn the meaning of the word "busy"!

This is the second time I am writing a 1 star review and only the second time I have had telephone contact with this surgery in years.

I waited the usual month for my 10 minute telephone appointment to get results (which were all normal so could have simple been told to me by someone other than a doctor where maybe I didn’t have to wait a month).

I was on the phone for 2mins 17 secs when the doctor tried to rush me off the phone. I had another very small area of my health to discuss to be told by Dr Hesterman that there were lots of people waiting in the surgery and that I’d have to make another app to discuss it. I was absolutely fuming as I had waited all this time and only taken under 3 mins of the her time.

I pay approx £480 NI a month, rarely even use the service and when I do this is the treatment I get. My whole family have experienced the similar mistreatment. My mum was fobbed off re: hip surgery so ended up paying privately for it. My sister was fobbed off about a cough about a year ago, given inhalers to later find out she had stage 4 lymphoma cancer. I am utterly disgusted that people who choose to work in the health care profession are some of the most rude people I have come across. At this surgery they lack complete empathy and rush you past like you do not matter. I completely appreciate the health service is short staffed but that doesn’t mean individuals should be treated like this. This is our health and ultimately our lives.

After the phone call I decided to begin registration with a new surgery that’s been recommended. I DO NOT recommend The Village Surgery AT ALL.

After 6 weeks of waiting for the telephone appointment I finally received a call from a GP I originally didn’t book to speak with.
The call lasted 3 minutes and 44 seconds, it would be shorter if I didn’t ask a question before so called doctor brush me off without actually discussing my issue.
I am looking to change the surgery.
For the first time in my life I feel like I actually don’t have a GP.
PLEASE DON’T REGISTER IN THIS SURGERY.

I have been trying to make an appointment for two months!!!! The service has been absolutely terrible and the staff were totally useless!!! I don’t normally give reviews but the service has been soo bad and my issue is no closer to being resolved!!!! I’m very worried that it could get worse and this is causing me lots of stress!!!!!

I have only given one star because it won’t let me do zero!!!!!

I have been a patient at the Village Surgery since I was a teenager. Sadly a combination of apathy and sheer ineptitude, allied with hidiing behind COVID has meant that this is now a basket case of a GP Surgery. And that is a loose definition at that. A simple request to complete a BUPA form sent to them on 12 September has required multiple e-mail chasers and more than 7 phone calls. Christmas songs have hit the airwaves and I am still chasing this form...