The South Lawn Medical Practice

I got to admit this surgery really surprised me. The staff is absolutely fab! I been struggling to find decent people to perform blood draw on me. I'm very difficult patient. Usually through years of trying different gp's and even seeking professional's at hospitals, blood draws ended always up in disappointment. It was until I came to this little surgery. Nurses managed to get half a vial at 4th attempt before I passed out. Usually it takes 5+ to get a drop. Doctor today took only 1 attempt to get 2 full vials for lab test. I was shocked. The staff here performed something I thought it was impossible! Every time I leave that gp I always come out with smile and saying thank you. Those people work hard and those are decent people. Well trained staffed and not judgemental. They will listen you out and understand your issues. At the end of the day I got blood out at first attempt that never happened before. I got feeling I will stay with them for long time as this is genuinely best practice in UK.

I recently received an email telling me that I just subscribed to your newsletter (even though I didn't). I think somebody else might be using my details because this is not my GP surgery! Please look into this because it is a serious security issue!

I am always so thankful for our wonderful caring practice, with access to the services we need. When I hear of other practices I am horrified, why cannot they be like ours. Many thanks to everyone working there.

No stars today after what the Reception Team put me through
Having to catch 6 buses as the Reception messed up your test you were meant to do seemed ok to them. With no sensitivity or compassion shown. They tried to make me in the wrong, for them messing up.
Having had cancer, how they treated me was horrible. So ti enable me to get the correct test done, I had to catch 6 buses
Well done Reception Team for Messing Up and trying to make the Patience think it was their fault
I had to in the end give one star to add this post. They deserve no stars

I have covid and have felt very ill with it. I rang the surgery at lunch-time and a very compassionate receptionist took details and then assessed that an emergency tel appointment was required. Dr Nicholls then asked me to come in that afternoon and checked me over. Thank goodness I have nothing but ongoing covid symptoms but I cannot fault the process.

Moved to this surgery a few months ago - each time the appointments took more than 3 weeks. My old surgery elsewhere in Devon could provide same or next day appointments pretty consistently! Not sure why SL has such a long waiting time!

Shame, as staff are reasonably nicen

I have recently moved from my old surgery to this one what a difference. Lovely receptionists always so polite and helpful. I have yet to meet the actual doctor whom I am put with but I have spoken with her she even had the time to welcome me to the surgery, I have seen another doctor who was understanding and polite, I felt at ease talking to him. Thankyou for that .

Wonderful to meet Dr Adi today. He had clearly read my records prior to my arrival, listened to my concerns and was very reassuring.