Westfield Surgery

Re: westfield surgery! Absolute disgrace! You cant get past the rottweilers at the front desk to see a doctor! Rang at 8:30 in the morning to ask for an app as my child had an aggressive red rash, fever etc and she just said no appointments so you will have to get a taxi to a and e, I said I didnt have the money on me she just said oh well i cant help you so I said can I book for tomorrow she said no ring up at 8:30 in the morning and I said what like I have today? She just kind of laughed! My child could of had meningitis from my description of symptoms she didnt care! Worst doctors EVER!!!!!!!

The doctors are fine really good its the receptionist there is one she goes out her way to stop you seeing a doctor i went up to make an appointment at 8.30 she said you cant and was rude she said you have to phone i phoned her and she said you cant see a doctor only phone consultation ok but why is she so rude

I am absolutely delighted with this surgery! Dr Peter is so kind and so thorough as I'm sure are the other GPs. I have found the reception staff helpful and human! I feel privileged to be under the care of this surgery.

Lack of communication is unreal, wife and 1 year old have been waiting over an hour past the appointment time, no reason given, not even acknowledging anyone. Receptionists keep their eyes down and won't look at anyone. Honestly, an embarrassment.

Reception very abrupt and rude, stating opening times when advertised differently, only want to access a doctor but made to feel unwelcome and belittled

Lovely doctors dr paul so sweet and kind highly recommend , the nhs is under great stress the reception are always lovely ive never had a problem but i treat them respect it makes all the difference and i know im a gp receptionist!! Well done Westfield 👍🏻

I have been with this surgery about 8
Months now, I fought for an appointment my very first having Moved from Suffolk, I had a few Things that were important and my first joining This surgery ,the doctor was short with
Me When I pointed out another ongoing issue he quite abruptly said one appointment one condition or Words to That Effect . I have since Not had another appointment but
Rather suffer with my PTSD, Chronic Osteoarthritis, Fibromyalgia, thyroid and
Nerve pain. The reception staff are not
dissimilar to the SS but les by the office manager she is so rude. The prescription
System is awful and many complaints often
Regular medications changed (cheapest) so confusion especially elderly. I absolute Dred having to contact them. I believe many
Opt for the walk in surgeries rather than
Westfield BUT Dr Claire Illsy is lovely as to is Sedlescombe surgery from receptionist to doctors how can there be one excellent and one abominable! When joint surgeries! Avoid Westfield the worst surgery I’ve ever know .

Visited with my non verbal autistic who was visibly distressed at being there. Nurse came out to the waiting room got frustrated with the noise she was making and started aggressively attempting to shush her. Which is said something at the time, will be going in to make a complaint.