Heatherside Surgery

went to the walk in surgery today and was blown away by the service from both the receptionist and doctor

The service here is great. I have had nothing but great treatment from every doctor in the practice

Very good.

Very efficient with GP appointments being thorough and on time. My only gripe was experiencing a rather dismissive nurse who seemed more focussed on getting me out of the medical room than answering any questions regarding my blood test. I guess they must be short staffed.

Oh Dear, what an unmitigated DISASTER! I am no longer able to see my GP. The surgery has been bought and abandoned by who knows who? They didn't even bother to let me know. The only way to contact them is by telephone, and they KNOW from my records that I have a big problem with that. Definitely not a good surgery any more.

Originally established by Dr Roger Cooper (RIP). Myself and my now much extended family have been using the services of Heatherside Surgery since 1984. Doctors Stephen Williams, Lisa Linsky et. al. and the Nurses and ALL of the staff there are always professional, kind, considerate and very caring. They have looked after my wife and I, our three children (now adults), and our grand-children superbly well. I wholeheartedly recommend this Surgery.

Just one minor grumble from this old codger... if they could please enable the "online patient access messaging and/or records" features... now THAT would be worth another star!

UPDATE: 16/1/18: I have now learned that the surgery DID trial the patient/surgery message facility, but they were too busy to use it. (sigh). I waited many minutes to ask the question as reception was being kept busy by incessant incoming phone calls.
To: Drs Williams & Linsky: As I cannot contact you except by personal visit (= wait for a friend to bring me in their car... = horrible waste of fuel etc. resource)
or by phone... (= I have issues as you know) ... (AND = that is possibly why the trial failed...) ... If Google maps approve it, I will make you an offer right here 😉 : either pop round when you are out and about, or even email me. Before getting fired for being ill, I was the EU IT manager at the UK sub. of a Major USA corp. I am currently available free of charge to assist you any way that I can to implement the messaging.

The online appointments and prescription features work extremely well. For example with a single tap or click you can copy an appointment to your Google calendar. Very useful. 👍

Ridiculous! Seriously the service is a 1 star you have to wait literally *at least* 30 minutes! Unbelievable!

Went private to receive the medical care I require 1*