Netherton Pct Practice

You cannot get through in the morning. There is no call queue system and it cuts you off if the phone is engaged. I have literally called 200+ times. It is a joke.

When you actually get an appointment it is 50:50 on the doctor's. Some are great, some brush you off.

They also don't give test results until the afternoon but don't tell you this, so when you call they are really rude about it.

Absolute shambles. Been waitin since friday for painkillers an now its not been done an told to phone for a new appointment at 8 2moro morn an who knows if its even possible to get 1. Absolute joke

Never had a problem with this GP practice. Always very polite and courteous. Always try their best.

Whilst I understand the reasons behind joining this practice with one in Thornton it has been done with no thought to the elderly or people who would struggle to get there. My mum is 84 and uses a mobility scooter for her independence.... she would no way be able to attend the Thornton surgery in her own like she did to the Netherton surgery therefore diminishing her hard won independence especially at this time.

You can never get through on the phone in the morning, and when you do the doctors promise service that is never done. Dealing with the surgery gives you anxiety. When i complained the receptionist suggested i join another practice then...so so rude.

Worst doctors I have ever come across in my life used to be with Thornton practice never a problem always getting apps very polite since I’ve moved with this Gp I have not had one appointment they haven’t sorted one thing out for me that are awful I’m waiting on MRI results promised the would
to call me back a month later still waiting absolutely disgusting doctors for GPs supposed to be there for you and make you feel safe and all this GP does is make me feel worried and stressed …. Yet again tried to contact al this weeks no answer GP still nit rang back nor receptionist like promised absolute joke

Very poor service, after 200-300 calls someone will answer your call but will say can’t do anything when your child need it most. Fedup with services,

Friendly helpful staff good doctors also can book to have your bloods done.