Kew Surgery & Dental Practice

My visits to Kew Surgery have always been very positive. I have to say Dr Obuchowicz has really looked after my medical needs and I've always found her to be very approachable and professional. The locums and practice nurses are very good too. They use the phone app Patient Access which is great for repeat prescriptions and appointments. Overall more than happy to commend them.

Very good experience in this surgery recently. The reception team have been super helpful. The AMP has also been very helpful even though it was just through telephone appointments throughout covid. Dr Todd has put a plan in place for my medical issue straight away. They look after you well and don’t let anything little slip away, you can’t fault this GP in any way.

Rude and useless! I don't know who the receptionists think they are. My medication is out of stock everywhere, so I went in early this morning to request an alternative as I'd ran out (not the receptionists fault I know). I don't know her name but she couldn't seem less interested, told me she'd do it once she could get back on the computer and to call back this afternoon. Called back and spoke to a different receptionist who said the request hadn't been put in, she'd do it whilst I was on the phone but there was no guarantee the doctor would see it or do it. So now I'm left without my medication and they have no idea when it will be back in stock. I've been a patient for over a year and I've never been able to see an actual doctor. Don't value their patients at all.

Been at the practice since I was 3, now 27! Can say that some things haven’t been managed great but my overall queries have been sorted thoroughly.
Dr Todd was fantastic and I’m gutted he’s left, really down to earth knowledgable guy. Clare the ANP is also amazing and so thorough with everything she does and very kind. I haven’t been seen by Dr Halina for a while but she has always been very professional and thorough. Donna is also a fabulous receptionist.

I’m yet to see a doctor there but one receptionist in particular (unfortunately didn’t get her name) has been fantastic with me. She’s been very understanding of my health anxiety and has been so reassuring and kind to me whenever I’ve received test results etc. even taking the extra time to alleviate my fears

Awful GP Service - have had nothing but issues with them since we joined just under 2 years ago. Their staff are rude, inconsiderate & don't take onboard serious issues raised.

Only given 1 star as I can’t give any lower. There are a handful of staff members that are ok. Majority are rude and unhelpful especially most of the receptionists. 99% of them think they have PHD’s and unfortunately it’s the patients who take the brunt of their hate for life. I’ve had dealings with 2 doctors who shouldn’t be doctors, I’ve found that the locum or step in doctors are usually the most helpful and nice to deal with. I’ve been spoken to down to, belittled and made to believe my own chronic conditions are anything but that. I’m only with this surgery as there are nomore in Southport that I’ve heard any better about. Some staff such as 2 receptionists I think their names are Donna and Cristina? and one of the advanced nurses (I don’t know her name) are amazing and I couldn’t fault. It’s a shame that most of the clinic let them down. The ability to get an appointment is also shocking. They only have around 15 slots per morning and then afternoon and that’s to be shared amongst the god knows how many patients needing help. Failing clinic.

Brilliant Practice. Professional Staff. Well done. Especially Donna.