The Market Surgery

I feel so lucky to have such an excellent local GP practice. The surgery itself is always immaculate. Reception staff and nurses are friendly, reassuring and efficient, and in my experience, the GPs really care about patients as individuals. This support and care means a lot, especially when living alone and now during a pandemic. Thank you to everyone at The Market Surgery.

I’ll just copy and paste what I sent to the practice below:

To whom it may concern, (I would address the practice manager here but I actually have something to say regarding them as well and don’t find them pleasant at all.)I would like to register this feedback as an official complaint to The Market Surgery.

After being a patient at the surgery for my entire life I am shocked and appalled at the treatment staff give patients on a very regular basis. I can only comment from personal experience when I say that reception and particularly dispensary handle matters in nothing short of a disgusting manner and I cannot believe it still continues when the surgery is closed so often for supposed “training.” It is absolutely shocking and disgusting in the way staff treat patients. I have been dismissed, humiliated and talked down to more times than I can count by every member of staff at reception and on the dispensary (except the woman who does the blister packs. She’s the only nice one there. Take notes.)

Today I even had a woman on the dispensary encourage me to get the crisis team to contact her after I told her that the crisis team instructed them (and emailed) to dispense my LIFE SAVING medication, to which she responded “please do,
please do get them to contact me.” In a disgusting tone.

I honestly wonder, actually I don’t wonder, I know, people have probably harmed themselves after dealing with the absurd behaviour of your staff. It is nothing short of disgusting. You are at this job to help vulnerable people, not make them feel worse.

I cannot count the amount of times your team has had me in tears, frustrated, crying, and filling me full of lies. It’s down right wrong and unacceptable. I will be writing to NHS England regarding this.

When you take a job in the health service you have a responsibility to HELP others. I’m surprised half of the people even work there since they’re clearly not concerned for human life. Your automated message asks you to be kind to staff. Perhaps the staff should consider being kind to patients.

Regards

Ridiculous amount of time wasted with all aspects of running this surgery. You can not book appointments, on hold for 20 mins to be then spoken rudely to by the receptionist, but then have to be called back by a Dr who will assess whether you really require an appointment.

The best thing we ever did was to register with the Market Surgery. It has been a challenging couple of years and we have received excellent help. Everyone there has been a pleasure to deal with.

I've been registered here for five years now. I've always found them very efficient & professional.

I have never had a bad experience with the market surgery and I’ve been there all my life. As far as I’m concerned they good. I’ll see you on the same day of necessary and if they can’t get a phone call as soon as possible, there is no complaints about the place.

I was enjoying my holidays in Norfolk when I suddenly had urgency to go to a GP as I was feeling unwell. The Market Surgery promptly answered, registered me in their database and I got a phone call from the GP on duty in less than 2 hours. The GP promptly prescribed me the medication I needed so I could solve the symptoms. I went to the surgery and everyone was helpful and there is a Surgery Pharmacy where I managed to collect my prescription. Just an amazing service, thank you all!!

Really bad service provide. The receptionists are rude, they always give the wrong information. One they you have this treatment, another day they never provide such treatment. I understand they are busy most of the time, but come on being polite and to try help patients does take much of your time, so please stop using the covid-19 to excuse your bad manners.