Llandaff North Medical Centre

I'm a GP myself so I know how hard the job is at the moment. I think LNMC are doing a fantastic job. James Morgan the PM is very approachable, keen to sort things out and see the practice improve. I always see Dr Maisey so I cant say much about the other doctors. She is excellent. Skillful and kind. The reception staff are doing a fantastic job at this difficult time, keeping the reception area safe and making sure those who need to see a get to are so and those who would be safer being seen elsewhere are directed there. Well done everyone. You are doing grand.

Whilst trying to get through to the Surgery can be difficult at 8.00am the staff always tried to be helpful. I always had a call back from the Dr. that morning/early afternoon, and on one occasion I was seen that day as Dr felt it important. I cannot fault the care given to me especially by Dr Gaudet during these difficult times of Covid.

Long waiting times on phone for appointment. The answer message is awful and gives me a headache having to listen to it. I understand that the surgery may have been subject to verbal abuse but on the whole most people are decent. The answer message needs to be happy and polite . If the surgery need to reiterate that verbal abuse is unacceptable then make it slightly shorter and succinct after the positive happy part of message welcoming the missed call. Staff and doctors are good and helpful.

Absolute shambles of a GP. Opening time said 8:20. Called 8:20 went to answer machine. 8:25. 8:30. 8:35. 8:40. 8:45 they finally turned their phone lines on! And I’ve been currently in the queue for 27 MINUTES! (9:12) and it’s still going. Just want to get an appointment for my mum who’s suffering from back pain. Shocking

Utterly useless. No facility to book appointments online, no longer able to book routine appointments, everything has to be called in at 8am for the mad scramble. Brings a whole new meaning the word chaos.

No longer able to make an advance appointment around work schedule.
Told have to call at 8am to be given a time for that day!
This service is unrealistic for people who have work commitments.
Also, the answerphone message is rude and aggressive

I am new to the Practice and attended for the first time, today. It was indeed a positive experience. Cheerful, helpful receptionist and approachable, diligent G.P. clean environment.

Very pleased.

Impossible to get through on the phone. My husband was asked to ring at 8 am because Dr Black wanted to speak to him. He tried all morning having to listen to the recorded message,then awful music for up to 30 minutes before finally giving up. He went to the surgery and they told him that he had to ring at 8 am so he came home and tried again this morning from 8am finally getting through at 9.30 after holding on for 25 minutes only to be told he couldn't speak to the Dr and could he ring again. He asked if the doctor could ring him but was told no so he asked for a telephone appointment and has been given one at the end of October! The excuse for not answering the phone is always that they are busy. Surely answering the phone should be a priority as it's the first point of contact for most people. The service is very good once you are there,but getting through is a nightmare