Kidwelly Surgery

This doctors surgery has gone to the dogs. The last visit I had with this place was diabolically bad. I rang in the morning and it took 45 minutes to talk to a receptionist to get a doctor call back. I spoke to the doctor in the day and they advised me that they would arrange for what I needed and for an information pack to be available for collection at the surgery. I went and collected what was needed and they didn’t give me any information pack so I asked for the information. They were unable to locate it even though it said on the computer that information was to be given. The receptionist then went off and returned after speaking to the manager. I was in formed at this point to “google it”. At the point I was not a happy person. I asked the receptionist politely what kind of response was that. The receptionist that went off again and came back after speaking to the manager again and said they would phone the GP that spoke to me and ask what information was to be given. I followed this with “when will I get a call back about the information”. I was informed at that point they were not able to give me an idea on the call back time. I asked then about the underlying ideals of the NHS about being an easy and free access to healthcare. This was backed with a “what can I do about it. We didn’t speak to you on the phone”. This is an abysmal doctors surgery and I miss the days when it was run by doctors and Jenny was there.

Does not deserve even one star but had to just to leave a comment. Absolute joke of a surgery. If this is the NHS then no wonder it's in such a sad state of affairs. They need to have someone in who can really shake the apple tree and get rid of all the rotten apples. Call backs abismally poor at best. Lack of care and sympathy. Attitude of the bloke I spoke to on the phone was bad at best. Been trying for weeks and weeks to get an appointment. Still waiting. Apparently running out of medication is not an urgent matter. But someone with a common cold is. This practice and its managers should be thoroughly ashamed of themselves and how they run this practice. No wonder everyone I talk to has nothing good to say about this practice.

Absolutely useless , that's all I can say ,,,one of the worst surgery's around ,,,needs new management,and more understanding staff who can give good customer care service

Lazy incompetent and negelgent doctors. Everytime I or a member of my family have visited this surgery the doctors ALWAYS get it wrong because they are too lazy to do any research. Let's just say, if I listened to the doctor and took his advice, I would be dead. They seem to care more about getting paid and getting home on time than helping people. This surgery is dangerous.

Absolutely disgraceful service, they need to be seriously inspected by local authorities.

True it’s not easy to get medical attention these days, however the surgery at Kidwelly came up trumps in support of my 96 year old mother - the ‘gatekeepers’ ie receptionists turned out to be great - very helpful - following our separate requests 2 calls from doctors followed, they were attentive and on the case The second suggested that there should be a revisit by Dr Sam - a worthwhile suggestion!! Dr Sam - great manner, displayed great knowledge and displayed genuine care - a TOP doc ✅

The last 10 years i have had to visit this surgery multiple times, and since last 4 months there have been an absolute massive change in staff, Dr Dan and Dr Ben have completely turned my view from a less than 1star to a fabulous 5 STARS, receptionists have been outstanding. A new refurb of waiting room is ongoing(hopefully there will be wifi when its done?!) keep it going guys!!👍🙌

What's the point in having a doctors surgery can't even get to c a doctor phon in morning and in a queue for age's and when you get through doctor not available or no doctor there this is a joke no wonder people go to the hospital just to see a doctor