Forge Road Surgery

I have contacted practice regarding my health report and the receptionist was more than rude to me. This is unacceptable, how many more unhappy people will have to complain before anything change. There is no need to cause more distress to a patient who is already in that state. No empathy whatsoever. Very poor customer service.

It can be really hard to get an appointment- especially face to face. But the dr I saw this week was brilliant. Really reassuring and quick to order test and even took my blood draw himself during the appointment.

Friendly reception staff, ive never had a problem making/getting an appointment. Today i Phoned at 10:30am with concern for my daughter we were seen by 12:30. Dr was lovely.
Thank you Forge road surgery 🙌🏽❤

Surgery has recently gone back to in person appointments and it certainly looks like its having a positive impact.
10min on hold when I called, receptionist offered me an appointment the same morning.
I got there, had to wait literally 5min and the Dr called me in.
Dr Roberts was professional, wanted to listen to my complaint and explained the next steps, and I was dealt with quickly without me feeling rushed.
I actually got out of the surgery at the time I was due to have my appointment as I had arrived early.
I know things will not always be this good, but they've shown such an improvement over what has become the norm from the past 3 years that I was stunned at the service.

The staff are extremely friendly and attentive. They take your concerns very seriously and are very swift with getting things sorted. I have been to many locations to see a GP and this is genuinely the best that I have attended.

I've had nothing positive experiences with my Dr, has helped so much! The surgery is much better recently with appointments.

Doctors an nurses brilliant! Receptionist awful! Rude. Literally have to beg for them to give you a appointment. Every time I have rang 8.30 when they open I get the same thing every time all appointments have been booked up today! Impossible wouldn’t mind their always for my children. It’s almost like they enjoy being awkward an rude to you! No sympathy atall.

Wasn't bad as reviews. Just got got lucky I guess. Sketchy place, no navigation instructions throughout the premises. The phone number in website has no incoming. Which means you can't call them, but they can call you. Entrance is not from the main road, instead keep going down passing the children's health center and turn left on to Forge road and quick left in to Forge road surgery car park