Amman Tawe Partnership - GCG Branch

My overall experience has been negative the last year. They have a new GP on board and she has incredibly poor interaction skills. When talking with her she completely ignores the reason your there. You leave feeling bullied and belittled with no input on the issue you went to see her for. I’m incredibly fed up to be quite honest. The admin staff are great though and are friendly, and helpful.

The worst gp service I have ever dealt with. They should be inspected to ensure they are looking after patient care. 3 weeks ago I was told I need a kidney scan because I am in pain, I haven't even had an appointment yet alone the scan. Disgraceful, I wish I could say something positive. I was told I need blood tests, a 30 plus minutes drive for something I have always had at a surgery. Hence, I haven't booked it because I can't get there.

I have gone past frustration then anger I'm now so depressed an desperate to find a doctor who actually cares this surgery at GCG is horrific in the years I've been registered there my family never really used them so when your diagnosed with serious conditions you expect proper medical help correct medication support someone to talk to who is medically trained an actually wants to help please DO NOT USE AMMAN TAWE SURGERY if you are diabetic or going through the menopause they will turn your world upside down then push you to despair

Only putting 1 star so that my review will be posted but they deserve none.

My grandmother is dead because of the gross negligence from doctor Williams. An elderly lady of 82 with a broken back and you don’t believe in painkillers and forget to put a referral through for occupational therapy? Vile, because there was no duty of care no logical thinking of getting a district nurse, no anything she is now gone and we are left with a gapping hole in our family.

You wouldn’t even go out and see her. It too for me and my mother to attend the surgery to get someone to come out and even the nurses were stood there nearly crying telling the receptionist to do an urgent district nurse referral.

You should all be ashamed of yourselves, the negligence has cost a life and none of you will care. I will be hitting you with every single law suit I can and I will make sure that doctor Williams never practises again and this surgery needs to be completely re-staffed, apart from the 2 nurses who genuinely tried to help up.

How do you all sleep at night? Her life is on your hands because no one understands the meaning of duty of care and urgency.

Avoid this place, avoid it completely, they won’t help, they won’t even attend an appointment. Find somewhere else.

Bloody terrible staff. They don't communicate between themselves, they don't give patients ALL the info they could be giving, they don't follow up on test results, they seem to make rules up as they see fit, so if they're having a bad day, god help you! I take morphine, I spent 6 months pre ordering this, then was told I didn't have to any more. For 3 months it came with my other meds, except for this month( November), when I've just been told I need to pre order!!! So, after 3 days of being without it, I've now to wait 72 hours for another script! Do better!

For the sake of your own health and sanity stay away. If I could give less stars I would.

Terrible! No one able to help after 10.30am unless it's an emergency. If it's a genuine emergency, isn't that what A&E is for? Called to request advice for my son at 1pm to be told nothing can be done unless I called before 10.30am or used the online service, which is also only available before 10.30am. Who can possibly pencil in an illness at a specific time of day?! Every time I phone the GP surgery it is no end of frustration and an automatic "NO" at every turn. What is the point of even answering the phone. If I could give zero stars I would.

Absolutely shocking service. I rarely use the doctors but when I have to, it's such a difficult procedure. Just been told I have to contact them before 10.15 tomorrow morning. How do you know when you are going to become ill? If it's the afternoon you're screwed. So frustrated