Brynderwen Surgery

Parking was plentiful - Plenty of parking available in the Tescos car park next door.
Booking was good- I was able to see the Triage nurse after calling late in the morning of the same day.
Facilities were very poor - carpeted seats and posters peeling off the walls. Certainly not a place you want to be when you're unwell.
Unpunctual - I was called in 10 minutes after my scheduled appointment.
Quality of care was poor - I was in and out within about a minute. The nurse asked a few questions, checked my temperature and felt my facial glands and then prescribed me some drugs, without telling me what the prognosis was.

As a new patient my experience has been brilliant. Registration was quick and easy and when I phoned two days later for an appointment I got straight through and was offered a range of times. Doctor Evans was kind and thorough, felt that he really listened to me. Reception team also really friendly and helpful.
Health related things generally terrify me but this experience so far has been faultless.

This is indeed one of the worst place you can imagine to help patients. Poor and unhelpful staff at all - never take calls. It has been now five months since our registration after moving to St Mellons with no single benefit from them. Indeed, this place is a shameful image for the medical system here in the UK.

This is for my wife .she works so can't make morning appointment. She had a appointment at 5pm last week .Minster rd cancelled at last moment. They mad he appointment in morning at 9.30am .they know she can't make it .so trying to get a nother appointment is impossible phoned waited in queue gets to number 3 and gets cut off twice .went up to doctors they told her to phone next day .she can't phone from work she has told them time and time again so if you work can't phone don't go here

The service in this surgery is extremely poor. Staff unhelpful and insane procedures. I think it might be some sort of marketing campaign in favour of Private Health Insurance, or I was on the set of Hunger Games

Let me tell you about the procedure to book an appointment. It is mostly impossible for anyone having to go to work. You have to call at 8, and keep calling an average 30 times, hoping to be lucky enough to speak to the reception before the appointments are filled. It's not possible to book by email, but weirdly enough if you want to complain with the manager you will have to write an email. Isn't it funny? Nearly impossible to speak or see a doctor. When you have the luck to schedule a phone call with one, you better book a day off work as they can call at any time and if you miss the call, you'll have to start the process from the beginning.

Once you finally are able to speak to a doctor and get a prescription, that's when the fun begins.

Misplaced prescription must be a trick to keep you fit: you are told that the prescription has been sent to the pharmacy.

Faithfully (we all trust in the NHS, right?) you go to Boots and queue to be told that...guess what....the prescription is not there, so you go back to the surgery (you need to do your 10'000 steps a day in some way or the other, why go to the park while you can easily walk back and forth from the surgery to the pharmacy repeatedly). After queue number 2 you finally get your prescription, (without any apology from the staff, come on! apologies and smiles are free, use them), go back to the pharmacy , where they now greet you like an old friend, for queue number 3 to leave the infamous prescription. You leave it there and go back the day after, ready for queue number 4, happy to finally pick up the medication, your precious, only to be told that you can't have it because it has adverse effect combined with another medication prescribed by the same GP.... the pharmacist told me that he had tried several time to contact the surgery but they never called them back....it was June.... we are still waiting.

I seriously think that this Surgery's procedure are inspired by Kafka novel "The Trial" , it's a good book, nice reading while you are waiting on Queue 1,2,3 and 4.

Good luck if you are in need of a doctor!

The worst GP Surgery in the world. They need to be sued. I have been trying to book a GP appointment for almost one and a half years now but despite constant trying, I have been unable to book an appointment. I must have gone down there hundreds of times, I have called thousands of times and written countless emails and used their online website countless times aswell but have been unable to book an appointment with any GP. It's beyond shocking, dangerous and blatant malpractice. They tell you that you can't book anything in person or via email, in writing, or using their website. You have to call at 8AM when they apparently open their lines - they won't allow you to book anything later but the only time you can get through to anyone is later than 8AM. It is literally made impossible to book an appointment. I have asked to speak to the Practice Manager to complain many times but got nowhere. The staff are rude, incompetent and putting people's lives and health at risk. I believe they should be closed down and legal action taken against them by the NHS Trust for this area.

This surgery is an utter shambles. Rang up to get an appointment just after 8am after trying over 100 times to get through but because It’s in relation to something previous they can’t book me in at all and I have to call back on Monday.

The receptionists pick and choose who gets appointments depending on how they’re feeling at the time. They’re power crazy and are extremely rude as well. This is easily the worst doctors surgery I’ve ever been associated with and they’re clearly happy to be known in that manner.

Basically they must think that nothing we have is serious unless it’s a few certain things on their checklist and that we have all the free time in the world to just call back on another day when we still won’t be guaranteed to get an appointment. Save your time and go to anywhere else except for this pathetic excuse of a surgery.

A recent example.
I'm on hold for 45mins. When I finally get through, the receptionist says she can't hear me, then she can, then interrupts and says she can't, gets angry and hangs up on me.
Strange how I could hear her fine, and no-one else has ever had a problem hearing me on my phone.
So I call back, 20mins later I've moved up one place in the queue, it's now 17:20.
I can't go down there, I can't book online, so how am I supposed to see a doctor and get better?
Appalling service.