Krispy Kreme

Very good doughnuts, never disappoint me

Excellent customer service I was served by Reece on the 20.10.19. Me and my family Went in for 3 donuts and left with 12. We was served with a smile and a positive warm attitude.

Very impressed and will be coming back! Well done Reece and well done Krispy Kreme

Super YUMMY doughnuts. My go to places for a coffee break. Make sure to get sharer formula to save on money.

Went to store on a sundY and everything was on but the store was locked with no one inside, this was 4:30 :( dissapointed.

Food was good but the workers there definitely gave off the impression they hate working there. Seemed very sullen and antisocial. I've worked in the food industry and have always been taught to greet customers upon entry and to be friendly in general to give the customer the best experience. Was definitely awkward and just seemed all around depressing inside.

Fantastic shop and really great team member,I WILL BE THERE AGAIN. Well worth a visit . 🙂👍👍👍👍👍🍰🍰🍰🍰

The doughnuts are amazing however when I went there at 3pm there was such a small selection as they seemed to be running down for the day! but they had over 2 hours left of trading time! so it seems The choice is limited by the staff's motivation to do their job properly. This shop was manned by one middle age man who was too busy playing on the Internet while he had a queue going out of the door, so service is very poor here. I simply wouldn't waste your time if there is a queue because it would take forever, completely unnecessarily.

Poor Customer Service from Sean the Manager on duty. On November 14, 2021 at approximately 1430 I was in the Grand Arcade, Cambridge location get an assortment of 6 doughnuts with my family. While the first associate was placing the doughnuts my family selected in to a box, I hear what I thought was the person (Sean) at the register sneeze. I did not see him wash his hands after sneezing. When the first staff member was done placing the doughnuts in the box he handed the box to Sean. I asked Sean, " Hey, did you wash your hands after sneezing and before touching the box of doughnuts?". Sean said, " I did not sneeze, I coughed". After Sean made his statement we both looked at each other for a few seconds, then I did not approach the register, I just walked out of the store with my family and started to go to a different store in the mall. Sean came out of the store and approach my family and I and started asking me why I walked out the store. I explained to Sean that I was not concerned if he coughed or sneezed I just wanted to make sure he washed his hands. Sean kept asking questions but when I walked out the store I was done.
I believe Sean is putting himself and your business at risk.

First, If a customer leaves your business, I don't think your employees should go after them and start questioning them. Some customers may not have been as receptive to Sean's questions. If the situation turn to a physical situation, who would be at fault? The customer that left your business or your employee that left the business and followed a customer?

Sean asked that I spell his name correctly because a lot of people incorrectly spell his name.

I would like someone to contact me to talk about this situation. I would like it if Sean and his manager would contact me.