Coastal Drains Ltd
Unit 3, Wayside, 7 Commerce Way, Lancing BN15 8SW, United Kingdom
4.4
22 reviews
8 comments
RMF6+7W Lancing, United Kingdom
Location reporting
Claim this location
Monday: 00–24
Tuesday: 00–24
Wedneasday: 00–24
Thursday: 00–24
Friday: 00–24
Saturday: 00–24
Sunday: 00–24
Tuesday: 00–24
Wedneasday: 00–24
Thursday: 00–24
Friday: 00–24
Saturday: 00–24
Sunday: 00–24
After receiving a report from the tenants that the drain at the back of the property was blocked we instructed Coastal Drains who advised that they would attempt to remove the blockage and also insert a camera into the main drain to establish what caused it. We received no feedback after there first visit and was surprised to receive a call from the tenants 24 hours later to advise that it was blocked again. Coastal drains made a second visit, again no feedback and soon after the tenants advised that the drain was blocked again. The third visit by coastal drains, the tenants overheard the men attending have a very explicit conversation which was unpleasant and extremely unprofessional, the excess to the main drain is through a tiled manhole cover in the downstairs toilet, rather than unscrew the cover, they forced it open which caused severe damage to the tiles, they then made a diagnosis by just looking into the drain that this was the responsibility of Southern Water. They then left the property with the manhole cover not even put back in places correctly and the most alarming left debris all over the floor which included sharp splinters of the tiles which could have easily led to someone having a nasty accident. At no time was permission given to damage the floor and the most staggering at no time did anyone from Coastal Drain keep us informed. A telephone call by ourselves to southern water established immediately that it was not their responsibility as it was a single drain. We have approached Coastal Drains about this and they have refused to accept any liability and still expect their invoice to be paid but for what we really do not know.
Highly recommended.