Gems the Dress Shop

Service was amazing I went in to get my dress for prom and the women there were very helpful and helped me find an amazing dress. The women were lovely and very helpful even though they had a lot of dresses they still had amazing service and helped me with the small changes to my dress.

When I was picking up my dress there was only one women working there and she was so kind when i was trying on my dress and was very helpful. Overall it was amazing service with an amazing dress it made my prom night even more special thank you ladies

Absolutely wonderful experience for my daughter. After a really difficult couple of years she was really nervous and worried she wouldn’t find anything she liked but they helped her find several dresses to try. She fell in love with the third dress she tried but they encouraged her to look at others to be certain. The dress was ordered in her size promptly and our appointment for alterations went well. We have collected it today and my daughter is so pleased. I honestly cannot fault the attention to detail and customer service. They are clearly a very busy family business but also means they care that you get exactly what you want. Thank you to both of you for all your help it means a lot

Absolutely disgusted with this shop. Came in, chose and paid in full for a dress 23rd April. Was told it would be around 4 weeks to alter and that she’d be worried if it got to 5 weeks. Almost 2 weeks ago we were called in for a fitting only to be told the dress hadn’t even been altered and just moved to the wrong place. It’s now been 8 weeks and it’s under 2 weeks until prom. Every time I raise my concerns I’m told I have 60 dresses I’m too busy, you will get it when it’s done and today calling a bit annoyed complaining I was told if I carry on she will make sure I don’t get the dress and hung up.

Why sell 60 dresses if you don’t have enough time to do the work. I have a 16 year old that has been in tears for the last week. This woman has been nothing but rude, nasty and uninterested.

Our problem is we are honest people and paid in full. She has our money and obviously couldn’t care less about a young girls feeling or customer services.

My daughter left her Prom dress to the last minute as you do.! We hunted high and low couldn’t find one, then we went to Gems, Omg they have amazing dresses in there all different colours and not to badly priced depending what you want. The staff helped us so much as we she couldn’t decided between two! Then got some shoes went back and that was it. Sold there & then with little alterations to be done perfect fitting and just looks beautiful.! Thanks you.

They were amazing, they understood my insecurities and gave ways to help. I've been to 8 other shops in the last week and the first dress they pulled out I fell in love with 😍. I now have the perfect prom dress! Xx

Linda and her team have been brilliant. I knew the style and brand of dresses I wanted for my bridesmaids and Linda was one of the few stockists in my area. I had 6 bridesmaids of all different ages and sizes and wanted them to choose their own style of dress but the same chiffon material and colour. Having 6 and all living in different places, we were back and forth lots of times and Linda was always welcoming and helpful. My bridesmaids were allowed to try on plenty of different styles and Linda gave excellent advice, straight talking which is what we wanted as she certainly knows her stuff. Her sizing and measurements for the girls were spot on and the few alterations that were done were perfect. My bridesmaids looked beautiful in their dresses and I know they were so pleased. Highly recommend! Thank you Linda and everyone. Katie x

Fantastic customer care. The owner Linda went above and beyond to help me with my bridesmaid dress. She added accessories, sold me a much needed basset. She gave good advice and did the alterations required to add features that complimented me and the dress design. Highly recommend visiting.

Linda is fantastic, the shop can get busy before Prom, full of teenagers and mums but she knows her stuff, she knew how to put my daughter's shyness to rest, suggesting all sorts of dresses and amendments until she will feel confident. And she got there thanks to Linda and her daughter too. Will be there again this year, highly recommended. Maria