Dermacia Pharmacy

Wildly unprofessional. I attended for my booked facial appointment this morning. No-one knew where the therapist was. I waited half an hour before finally leaving. Still no follow up call or apology. Don't waste your time here.

It’s 2022 and this pharmacy still has a £5 minimum to use the card machine. If corner shops can relax this rule, then pharmacies should be able to too. Please do better and meet your customers needs.

Excellent pharmacy. Would highly recommend.
I have needed several travel vaccines and this pharmacy has been nothing but professional, organised and efficient at administering these for us. Communication has also been great with regards to a vaccine that had been low in stock everywhere. We were called and told it had become available and this was put on hold for us.
I have felt nothing but reassured that I have been in safe hands.

Went here to have a travel injections for both me and my 1 year old daughter. They were super helpful and super kind. Elenor was so professional and kind gave us all the advice that we needed and was so gentle with my one year old injections so much so my daughter did not cry!!! Thank you so much will definitely be recommending and coming back in the future!

So efficient and lovely, got several rounds of travel vaccines done here and couldn’t recommend it enough

Very rude and judgemental staff and pharmacist. Individuals who provide health care services have to have a certain demeanour. The personnel at this pharmacy do not have the skills to help people. I felt as if I was being ridiculed when I visited earlier today to pick up my medication. Terrible service and experience.

* edited: no it definitely has not been cancelled, I just received a reminder of it and it still showing. It takes one minute to cancel a booking, I asked four times, there is no excuse. I don't know what relevance accessing my medical records has to do with this, this is not the issue. I could not rectify my vaccination status because of this appointment and neither me or the covid helpline could rectify the problem, only you. As a result I had no health pass to use abroad and have not been able to access health care as planned. And instead of apologising you tried to get the review removed which speaks volumes.

I have called this pharmacy 4 times to ask them to cancel my vaccination appointment. I was told they would do it and then they would do it when they had time. I am unable to do it and so is 119 who advised only the pharmacy could do it. I need to update my vaccination status and can't access health care I need abroad as a result of them completely ignoring numerous requests. I explained this on the phone but they clearly could not care a less which is evident from the reviews and abuse people have been subject to. Rather than do exactly what they should have done they prefer to reported my review to get it removed, I can only imagine how many reviews they did the same. So here it is again for you Dermacia Pharmacy.

Firstly, the staff are extremely rude, disrespectful, aggressive and will verbally abuse you. The customer service is always bad.

Whenever I requested a full prescription, they would only produce part of it, none of it at all, or would say they forget to order it. They lied claiming the problem was with my GP, that they didn't send the prescriptions which was not the case. My GP not only sent the prescriptions on time they kept receipts of when they were sent, and resent due to Dermacia's problems. I have never had any issues ordering from other pharmacies.

Secondly, the pharmacist think it's funny to take the p*ss out of you. The last time I went to pick up my prescription, the pharmacist said she would look for my order but I watched as she just kept working on other people prescriptions for a long time. There were no other customers in the store. While she was doing this she loudly and repeatedly asked me for my name about 10 times. Even the cashier complained to her that she was being out of order, why couldn't she remember my name.

Then as other customers came in the store, she loudly & repeatedly started shouting out the medication items on my prescription in front of customers. This was private & personal information. She was obviously taking the p*ss, trying to embarrass me for no reason. Then after all of that embarrassment, harassment and 30 minutes of me waiting, said that they had not ordered my prescription! I never went back. Avoid, avoid, avoid!

Update 12.09.21 In response to Dermacia comments:

I was registered with Dermacia for years. Of course I'm no longer registered with your company, my review clearly states "I never went back", I switched to a different pharmacist straight after the said incident. Why would I stick around for more mistreatment? I am not surprised you are 'now' saying you can't remember this incident. This just emphasizes my point. You weren't interested in speaking to me at the time of 'any' of these notable incidents. Even when you admitted you forgot to order my prescriptions (which happened many times) you didn't even apologise. I am not interested in discussing this further.