Treasured Possession
1 Clayton Ave, Rawtenstall, Rossendale BB4 6EW, United Kingdom
4.3
55 reviews
8 comments
MPR2+9G Rossendale, United Kingdom
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Monday: 10–16
Tuesday: 10–16
Wedneasday: 10–16
Thursday: 10–16
Friday: 10–16
Saturday: Close
Sunday: Close
Tuesday: 10–16
Wedneasday: 10–16
Thursday: 10–16
Friday: 10–16
Saturday: Close
Sunday: Close
I have been talking to the lovely Katy all the way through my dress process.
From my first email when i was looking around and a bit worried about sending off my dress to booking and then updates and delivery she has been AMAZING. Helpful, nothing was to much, answered any query i had and helped me get delivery in the timeframe i needed
My dress looks stunning, all the stains have gone the lace looks amazing and it smells sooooo nice
Its been packaged really well in the dress box with my veil which again they have cleaned and the stains have gone.
Honestly cannot thank them enough, would reccomend to anyone ❤
Fortunately for me, I’d already been married, but I dread to think how stressful this would have been had I not.
Being fair, it was the courier that lost my dress. But I will mark TP down because they told me a day before my dress was due to come back to me that it never arrived in the first place - at this point it has been missing 7 or so weeks which realistically meant I had no chance of getting it back.
I sent my dress in May, and got a 50% refund late July. It took lots of chasing, and fortunately I had a receipt still. I will say that Treasured Posessions were very responsive so I can’t fault them there. But even then, I’m still left with 50% of my dress value, and not my dress which is heartbreaking.
Again, being fair, TP’s terms do state it’s 50% only, but personally I don’t think it’s much in the way of compensation for loss of an item so valuable.
Their DPD account manager was useless, so I’d advise if you are using TP that you take the dress down there yourself and don’t trust such an important item with a courier. Otherwise you will be out of pocket like I am.
Thank you for your excellent communication throughout the process. I am so happy that I chose this company to look after my treasured possession and have no hesitation in recommending them. Well done!