Spotless Dry Cleaners & Laundry
51 Old Bethnal Green Rd, London E2 6QA, United Kingdom
4.7
74 reviews
8 comments
GWHQ+QH London, United Kingdom
Location reporting
Claim this location
Monday: 8–19
Tuesday: 8–19
Wedneasday: 8–19
Thursday: 8–19
Friday: 8–19
Saturday: 9–18
Sunday: Close
Tuesday: 8–19
Wedneasday: 8–19
Thursday: 8–19
Friday: 8–19
Saturday: 9–18
Sunday: Close
I gave my brand new trousers with leather decor which after 1 time I wore them and got back a destroyed piece back. I warned them to put protection over leather parts which they promised to do so. However when I picked them back, all leather decor was destroyed. When I asked what do we do about this situation, I was told they will fix it, and I didn’t want it as it’s brand new trousers that cost me £500. When we spoke to the owner whose name is Adel he said we will see no money back from him. However he tried to make the guy who works for him (only accepts orders) pay us back from his own small salary and we were told if we will continue complaining he will fire that poor guy. Disgrace. Nothing else to add.
The prices here was super reasonable (I compared with various places and the other places prices were such a big difference. I thought I’d be better off putting money towards a new coat.
I’m very happy I took it here as I had it fixed with a reasonable better price also was able to collect it within the same week.
So thankful as it’s saved me money and I’m able to wear my coat again instead of buying another one.
I was offered to get it fixed or I could replace the zipper as it might happen again. I chose to get it quickly fixed.
I also got it dry cleaned and have no faults.
After a few months I had the same issues with the zipper and it got stuck again.
I got it fully replaced with another zip, I choose as they have a selection of zips. The turnaround was super fast.
Very good customer service. What an amazingly skilled team! They even noticed and sewed on a loose part of the coat without me mentioning it and with any charge. A very sweet touch. 🤗