David Barnes Dry Cleaning and Laundry

Asking how they could improve? They could start by not lying to their clients.
I took my wedding dress to their shop and I wish I never had. When I turned up to pick up the dress (after 4 months as they kept delaying it!) they said the wine stain that they had warned me about has been removed and said the dress is nicely packed between paper wraps in a box. When they asked me if I wanted to check, I said no as I had no reason to believe they were lying to me. I wish I had checked it!
Long story short, after a year and a half someone wanted to buy my dress, as I took it out of the box I realised all the crystal buttons were damaged, they were chipped, all the mud stains were still on my dress and there were yellow marks all over my dress which originally were not there and it seemed like water that had travelled up my dress when they had tried to wash the train. This probably explains why they kept my dress for 4 months before saying that it was ready for collection!
I contacted them and after several emails and weeks of chasing them for an answer they said they take no responsibility. My dress second hand is worth £800 and they are not willing to compensate. I will be taking this further to small claims court in Wales but I wanted to make sure you get a true feedback about their business before you decide to ruin your clothes and to be called a liar at the end. I'll keep you posted about the results.

By far the best around! I've used 6 dry cleaners around Cardiff and Barry and finally found these guys! Express same day service is amazing for a small charge and my suits always come out crisp and fresh! Also had some tailoring work done and ink stain removed. Excellent service all round.

I use them on a regular basis for dry cleaning. Never had any issues, always ready for collection.

Great dry cleaners have had many things dry cleaned by them always happy with the results and friendly and helpful staff, 5 stars for me, been using them for over 15 years :)

Excellent service such loveky staff. Could not manage wihout their ist class service. Thank you

I work there so highly recommend it !!

My military jacket was returned to me with a missing pin, a minor effort was made to look for it before they said there was nothing to be done about it. I was offered no refund. I then had to rush about my colleagues to find a spare pin as I needed the jacket for the following day. Customers should be able to trust this company to take care of their belongings and to have them returned in perfect condition, however I was not given this service. Wouldn't recommend under any circumstances

24 hour turnaround, and good job. The only place we could find that could do the 24 hour job too.