Childrensalon

As a company selling baby items, I am absolutely shocked at their customer service. I paid for next day delivery and its now been 6 days since I ordered. I have spoken to DPD and they have apologised profusely and said that they are fully liable for the package and the parcel has been scanned into the depot and then been misplaced. They have raised an investigation which could take a further 5 days. I needed this baby item urgently and Childrensalon have not taken any responsibility whatsoever as the company who I have paid for this item. They are saying I need to wait until all investigations at the depot take place before I get an update. They have not apologised once and have not been helpful whatsoever. As you are dealing with pregnant ladies, new mums and children you should have more empathy in the way you deal with these situations. I had so many items planned to order from here and I will never ever use them again. When ordering you must hope everything goes smoothly as if anything goes wrong with delivery they are not happy to help and put all the blame on the customer! Horrible horrible company.

Purchased many items from the company. Great selection of great quality items for children. Very fast delivery and very easy return process. Will continue purchasing in the future and highly recommend to others.

Wifes been shopping from this place since our first son 2014. We never stress when it’s comes to Eid and special occasions for our boys as they always have what we’re looking for. Delivery always on time and packaged neatly with a treat inside. Love this place!

Worst customer service I have experience to date. Shocked and horrified by how Jacob their customer service manager speaks to their customers. I have never experienced such in my life. Please avoid and spend your money elsewhere!

Terrible customer service! The manager (Jacob) failed to give me an exchange for the garment which was not the correct size. Spent 1 hour on the phone reciting the same information. Waste of time. DO NOT SHOP HERE !

Worst customer service I have ever experienced! Please avoid and spend your money else where there are so many hard working businesses out there who care for their customers

Best baby shop in the world they are offering the best collection for babies to young kids i have never come across such a fab website for baby shopping you guys are the best no one can beat and your online shopping experience is so easy to use even from India and specially shopping in INR is a feather in the cap love love love for childrensalon always

Order arrived within 36 hours, at this time of year is unbelievable service. Soo pleased with the service and my purchases. 10/10. I can only recommend shopping with them!