James and James Fulfilment

UPDATE (02/21): One year later, the five star service we received from the sales people has turned into one star service from the customer service department. Our orders are late to ship, our inventory is not properly stocked, James and James does not answer our emails. I understand Brexit has been hard, but taking 14 days+ to answer our emails is unacceptable.
ORIGINAL (03/20): Shannon and the James + James team were great to work with and made our custom set up easy. Since starting, all of our orders have shipped out promptly! Would highly recommend.

We Have had a wonderful experience dealing with James and James. Amazing customer service and a very helpful team. I would like to say a very special thanks to Shannon who worked very closely in helping set everything up and being there for us every step of the way, no time was too much when it came to helping resolve a issue or have an understanding of something I was unsure of. The Induction process is so easy to understand and if you are not too sure the team at James and James is on hand to dedicate as much time as you may require. Once again thank you so much to the team and especially Shannon for making the experience so pleasant and easy to understand, you have been absolutely amazing and we would highly recommend you to anyone look to use the services James and James provide...

Do NOT work with James and James under any circumstances

From start to finish they’ve been horrendous. Our stock has gone “missing”, orders do not get fulfilled on time, and when you want to leave, even with all invoices paid, they suspend your account to keep hold of your stock for longer to keep sticking you with £2.5k a month invoices for storage. Proper scam artists.

The staff turnover here really hurt our business, I can only assume the employees here are treated horribly because everyone is always new, people leave, they don’t leave any notes, and nobody knows what’s going on.

If you want to kill your ecommerce business, use this company.

I wish I could give zero stars.

Was not informed on deposits costs (£2000+) or set up fees (£700) by the lady who signed me up. As soon as I sign the contract to proceed, i'd been invoiced the above.

I decided I did not want to proceed due to the reasons above and I have now been threatened to go to court to pay the sum of over £700 for 'set up' fees, that I wasn't aware of and which I will categorically not pay (and have been advised not to by my lawyer).

I haven't even signed into their online portal and receive weekly emails from James & James saying 'to start your setup, sign in' but yet i'm still being threatened that I must pay a setup fee. Baring in mind, my stock was not sent to them, I was not made aware of the costs AND i'm receiving emails to 'start' setup.

This company are a disgrace, overpriced and I would avoid at all costs.

All they want to do is take your money, even during these hard times. Imagine trying to make someone pay £700 for a service they haven't used? Despite what a contract says (even though it was clearly manipulated in bad faith), there's no human touch to this poor excuse of a company.

Don't ever trust this company. I stared year ago; they ruined my business. They took weeks to do deliver products & weeks to reply to emails. They only apologies. They ruined my business. I have bad Google reviews on my website. They don’t care. I had a loss on my business because of James & James. But if you late to pay their bills they take you to court. Please be aware.

Very nice place, the people es very nice and is a good place to work.

We have had a great experience working with James & James for a few years now. Most importantly, our customers love the fast shipping time and accuracy of orders. We almost never receive complaints. Our corporate team loves the visibility into every aspect of our orders, inventory and finances with this facility, and have had great experience when working with Customer Service, which is not needed often. Great team and great facility.

Easy job, most people were very friendly and easy to work with. On the other hand when I was ill they wanted to investigate me and I recieved many mixed messages about how to handle it. I tried to speak with them and it ended up in an argument with one ignorant particular member of staff. Not to mention I was underpaid for half my overtime and when I left they deducted my pay by quite a lot and they think I'm in the wrong by asking for it.