Cool Components Ltd

Terrible customer service paid £42 for next day delivery of a £1000 order and it didn't turn up, when i contacted them to ask why I was told i would have to wait till the following week because they had account problems with their courier.They wouldn't use another courier so I told them i would arrange for a courier to collect the order myself. Next they cancelled my order without warning and tell me the item is now out of stock.

Initially I was very impressed, I received despatch notification of my order less than 15 minutes after placing it. On receipt however, the order was short by one item. This is where the problems start. The company has ignored 3 emails sent to both its published email addresses, and only operates a 'premium rate' phone line support number (in contravention of the Consumer Contract Regulations that prohibits helpline phone charges in excess of the basic rate for calls by existing customers to the retailer or trader about products purchased). So, if they get it right, probably a great company. If they get it wrong then they are not prepared to even talk about it, let alone rectify the issue.

UPDATE: Despite the response below, additional emails were ignored. They have managed to send me marketing material though, suggesting that this is not a matter of firewalls. It remains impossible to contact them by telephone through anything other than their premium rate number. I shall not use this supplier again.

Brilliant customer service. A great list of products available on the site all at very decent prices. Recommend 100%! My new 'go-to' component store :)

1st time using cool components. I found they have a great range with competitive pricing.

Customer service was outstanding when I made a mistake on my order which was resolved immediately

Even received a personalised mail following my order thanking me for my business which was a really nice touch that most online retailers don't do

Highly recommended using Cool Components and will definitely be using again

Made an order in the evening for a SNES style usb controller amongst other things, the following morning I realised I had picked the wrong style. I emailed customer support and asked if it was possible to swap before shipping. They replied they would look into it but didn't hear a follow up. A swift delivery revealed they had swapped the item for the one of my choice before dispatch. Very good customer support.

Honestly the best customer experience I've had from any independent online retailer. The website is intuitive and clear. Follow ups and frequent order updates are brilliant. Recommended

Cool Components had the best price, incl delivery, in the UK for the particular K&H breadboard I wanted. Communication from the company was great and the item was dispatched very promptly. I would not hesitate to recommend and will be buying from them again.

Awfull!! Seller agreed refund with me for faulty item. I posted item back and refund has never been processed. I had to ask paypal for my money back
Updated
Paypal has decided case in sellers's favour because seller provided different adress of return in paypal case to the adress provided to me on messenger. According to paypal case has been closed in seller's favour automaticly for that reason... Furthemore this address has been provided to paypal after I had already shipped the item, as instructed by seller. This has been clarified with paypal support and case has been decieided in my favour in the end. There was no broken parts but there was missing parts which I did point out to the seller when contacted their support as well. Defienietely would not use coolcomponents again.