The Chestnuts Tea rooms & Garden Centre

Stopped here on Bank Holiday Monday at 09:30 for breakfast on journey across England. Great friendly reception, super service, and excellent food. We will be back.

Very poor service, very miserable management, most unhelpful and rude. Had intended stopping here regularly on our way north, but will go elsewhere, somewhere with friendly customer service.

I have read the managements reply and feel I should have written a more detailed account, I have never reviewed before. We were there late afternoon on a Sunday, with family from Canada (just 4 of us altogether, 1 was in the car park with the dogs) and had suggested this stop for their cheese scones and sausage rolls/pasties, unfortunately none left for us to purchase. We had a 3 yr old with us so wanted her to sit in the shade, whilst she had a drink and fruit scone. We were told to sit outside in the sun. The attitude of management was so unnecessary, late afternoon on a Sunday when they would be closing soon, and only 2 other people sitting outside. He was extremely rude and and he actually came out twice as he didn’t feel we were moving a 3 year old girl quick enough.

A lovely little tea room. There is plenty of parking close to the entrance. Toilets are just inside. We ordered at the counter and sat outside, food was brought to the table. We had two teas, a scone with jam and butter and a toasted teacake. We paid just over £9.00. The waitress was friendly and fetched a bowl of water for our little dog. There is also a garden centre which we didn't have time to look around. A nice place for a pit stop.

Called mid week travelling through to be greeted with a grunt, panini ok but not enough filling for the price. Didn’t feel a welcoming environment. Staff miserable, older man (which I think is the owner) rude. Could be a goldmine of a place. Reading previous reviews it seems lack of customer service and rude management and reading owners responses clarifies that indeed.

We have been to Chestnuts 4 times - we live local and like to support local businesses.
Unfortunately on this occasion we seemed to inconvenience the lady seating us.
there was only one other group already seated and although there was plenty of other seats available we were seated right next to the group. thinking the other tables were reserved we did not ask to be moved.
the lady then proceeded to set the table and brought dirty cutlery. when asked to replace the cutlery her response was simply "Oh Yes" and replaced it, no attempt of a "sorry"
clearly it was her end of shift as we then saw her leave and were then served by another lady.
The food was good (Chestnuts cream tea and a panini with coffee) and price was reasonable.
In this day and age with competition being so strong i would have thought service would be key! unfortunately on this occasion we left feeling we were an inconvenience.

We had a short stop at the tea room on a longish journey. Plenty of parking and there is a garden centre in a separate unit. The farm shop is in the same building as the tea rooms, although in its own little area.

When we got in, we was greeted and seated. Some of the items on the menu was a tad more expensive than I was expecting, but at the same time they were not unreasonable. I ordered their large breakfast. When breakfast arrived it was OK, not the best but not terrible either (although the sausage was well over cooked). We sat and enjoyed our tea before paying at the counter and heading off.

Tea room itself was nice, my nan liked looking at all the tea pots that were decorating the window ledges. The farm shop had cards and some things you perhaps wouldn't usually buy at a farm shop, but also had some fresh fruit items as well, again it was OK as farm shops go. We didn't pop into the garden centre so can't comment on that!

It was, as mentioned above, an OK place for a stop with something to eat, certainly wouldn't put me off stopping again - but perhaps would stick with tea and cake! 😉

Often stop here on our way to Norfolk. Nice and bright places to sit. Never yet had a bad meal and the service has always been good.

A lovely little tea room with very helpful and friendly staff. They were happy to change the menu for dietary requirements. Food is wonderful at reasonable prices. You are able to buy local produce like jams, honey and a variety of cakes and biscuits in the shop area. The nearby farm shop sells a variety of goods and plants as you would expect from a nursery. We came away with one of the hand made garden tractor windmills that is only able to be sourced there.
All in all a great place for a return visit for tea and cake.