Rightly located & always busy store. Self order kiosks available. Might be long queues at times. Another one available at walkable distance in Bentalls Centre in that case. Washrooms available. Wifi provided. 1st floor extra seating available.
Paul Wingfield (PWingers)1 year ago
It's quite a typical McDonald's, so food is as you'd expect. Service was fast and helpful. Tables were grubby though and I wasn't given a serviette. Spent over £7 for what I consider to be £5 worth, so I'm not impressed with value for money.
Rafaela Gaspar1 year ago
I came in last weekend and it wasn't the most pleasant experience. We had no contact with anyone working (ordered through kiosk) and before we even received the food, a lady came over to tell us to go on the website (on the receipt) and give them a rating. She bribed us (me and my partner) with 2 medium drinks. She couldn't even really explain what the customer gets in return for providing feedback which was worrying, as she works there. Even before we started eating, the lady told us to rate 'Highly satisfied' on every question. I did that and the manager brought us an extra side of fries free of charge. I thought it was very sweet of the team to do this, but bribing customers with free food and drinks, doesn't really help. I felt obliged to do it because of the 'freebies', but in reality, the fries were cold and completely stale. The burgers were dry. Drinks were waaaay to watery (even with the 'no ice' request). At the end the manager shouted 'Great service, ay?', to which we replied with an awkward 'yea, thank you'. It was a bit uncomfortable for me and I just thought they were over promising and underdelivering. Not good enough. Had the food been in better condition and the workers been a little more respectful and chill, it would have been a 5 star review.
Jack Peters1 year ago
School kids overrun when they are allowed to Some are so well behaved and are very polite to the staff also keep the table clean and tidy a real credit to thier upbringing. Others are just a bit off tilt Impolite messy and not really a credit to thier keepers I've avoided saying parents.. Staff here are a credit to the outlet..
Cez D1 year ago
This place is always busy. And the staff have not learned how to cope with the demand. I like McDonalds so use this place quite often. More often than not i wait for 15 minutes for my order and that’s after waiting for at least 5 to be acknowledged at the til as I want to pay cash. The last time I went in to pay cash for 2 breakfast orders it was quiet with 3 other customers I stood at the til and a girl behind the counter was placing serviettes in bags (obviously for delivery) and was ignoring me - she was right next to the til. After 3 minutes (yes I timed her) she stood in front of me I said Good morning politely and she glared at me I said it again and she snapped what do u want to order? I replied “lovely” to her and placed my order. Waited for over 10 minutes watching them prioritise with the deliveries. One customer who was waiting before me I witnessed going up to the counter asking where her coffee was she’d been waiting for over 10 minutes and was going to be late for work. One of the staff grabbed a drink off the shelf and handed it to her. She wasn’t impressed with them and told them so. This is the worst McDonalds I’ve experienced for service (and staff attitude) They really need to sort themselves out as it’s not being run properly like other branches and they appear to prioritise with delivery orders. One star as they got my order right and the food was hot.
D Saint2 years ago
Always packed with delivery drivers, yet if you order delivery your food will most likely arrive stone cold, lukewarm at best. Bags of food waiting for delivery sits on a metal rack with nothing keeping them warm, and the store starts cooking it as soon as you place an order, not when the delivery driver has arrived. On numerous occasion I have seen this rack piled up with bags and bags uncollected for over 20 minutes, cold before it's even handed over.
Krzysiek Adamiec2 years ago
Every single time when I order from this restaurant (Epsom) the food is not prepared with even minimum care about it. When I pay for something I expect that to be in decent quality. Coke tastes like water! Burgers… looks like someone was throwing ingredients to the box from few meters distance. Not even once my order was fully accurate with what I have ordered. Missed products, different products etc.
Fiona5ýc. c Bainbridge2 years ago
Awful awful awful place!! Will never come here again after the most recent visit. Not only do they charge 60p more for a happy meal than other neighbouring branches, they also have the cheek to charge 10p per sachet for ketchup!! Wouldn't mind if the service was decent, but its dire! Waited ages for our food, only to end up with stone cold food once it did arrive. Avoid at all costs, if I could give 0 stars I would have done.
Service was fast and helpful.
Tables were grubby though and I wasn't given a serviette.
Spent over £7 for what I consider to be £5 worth, so I'm not impressed with value for money.
We had no contact with anyone working (ordered through kiosk) and before we even received the food, a lady came over to tell us to go on the website (on the receipt) and give them a rating. She bribed us (me and my partner) with 2 medium drinks. She couldn't even really explain what the customer gets in return for providing feedback which was worrying, as she works there.
Even before we started eating, the lady told us to rate 'Highly satisfied' on every question. I did that and the manager brought us an extra side of fries free of charge. I thought it was very sweet of the team to do this, but bribing customers with free food and drinks, doesn't really help.
I felt obliged to do it because of the 'freebies', but in reality, the fries were cold and completely stale. The burgers were dry. Drinks were waaaay to watery (even with the 'no ice' request).
At the end the manager shouted 'Great service, ay?', to which we replied with an awkward 'yea, thank you'.
It was a bit uncomfortable for me and I just thought they were over promising and underdelivering.
Not good enough. Had the food been in better condition and the workers been a little more respectful and chill, it would have been a 5 star review.
Some are so well behaved and are very polite to the staff also keep the table clean and tidy a real credit to thier upbringing.
Others are just a bit off tilt
Impolite messy and not really a credit to thier keepers I've avoided saying parents..
Staff here are a credit to the outlet..
More often than not i wait for 15 minutes for my order and that’s after waiting for at least 5 to be acknowledged at the til as I want to pay cash. The last time I went in to pay cash for 2 breakfast orders it was quiet with 3 other customers I stood at the til and a girl behind the counter was placing serviettes in bags (obviously for delivery) and was ignoring me - she was right next to the til. After 3 minutes (yes I timed her) she stood in front of me I said Good morning politely and she glared at me I said it again and she snapped what do u want to order? I replied “lovely” to her and placed my order. Waited for over 10 minutes watching them prioritise with the deliveries.
One customer who was waiting before me I witnessed going up to the counter asking where her coffee was she’d been waiting for over 10 minutes and was going to be late for work. One of the staff grabbed a drink off the shelf and handed it to her. She wasn’t impressed with them and told them so.
This is the worst McDonalds I’ve experienced for service (and staff attitude) They really need to sort themselves out as it’s not being run properly like other branches and they appear to prioritise with delivery orders.
One star as they got my order right and the food was hot.
Coke tastes like water!
Burgers… looks like someone was throwing ingredients to the box from few meters distance.
Not even once my order was fully accurate with what I have ordered. Missed products, different products etc.