/Wales/Fast food restaurant

McDonald's

VALEGATE RETAIL PARK, Copthorne Way, Cardiff CF5 6EH, United Kingdom

McDonald's
Fast food restaurant
3.7
1 reviews
8 comments
Orientation directions
FP7G+MC Cardiff, United Kingdom
+44 29 2067 0863
mcdonalds.com
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Monday: 00–24
Tuesday: 00–24
Wedneasday: 00–24
Thursday: 00–24
Friday: 00–24
Saturday: 00–24
Sunday: 00–24
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James Odlum
James Odlum338 days ago
Very busy when we got there. Very few parking spaces and busy inside the restaurant. Also didn't help that the app wouldn't let me pay, but the drive through staff were pretty quick to be fair. Unfortunately milkshakes and the special I wanted were not available.
Sarah Adams
Sarah Adams1 year ago
Not happy!! Our delivery arrived a bit late my chips were missing and all meals were cold. Drinks were in the bag with our food and must have been in a cooler bag for delivery. Definitely not recommend
Wayne tofteroo
Wayne tofteroo1 year ago
No food but they took my money! It was crowded and the staff were overworked. I ordered on the machine but it had run out of paper for a receipt, so no receipt, waited for my food. It took ages, the order number moved to the collect queue and then vanished, no call of my order number. After a while asked them too check it, the assistent looked and said it wasn't on the board, I said yes, I watched it all the way till it had disappeared. He went into a huddle with the a few others and then they all ignored me. They were good at evading contact with me and just blanked me while they sorted out the other orders. I tried to get thier attention to see if I could get a refund, but no joy, so I left. Money gone but no meal. Basically if they lose your meal, they don't want to know you.
Han
Han1 year ago
What is wrong with the staff in this place?
Annoyed at you being there, annoyed at you trying to sort your rubbish into the right bins and snatch it off you then roll their eyes (sorry for trying to recycle??) and annoyed when THEY give you the wrong order.
They quite literally threw my order at me when I went back with an incorrect item. I was so shocked all I could do was say thank you? 😳
Need a serious management review in this store, and some serious staff replacement! Can't stress how awful it really is.
Dragon Jones
Dragon Jones1 year ago
Terrible place, only order because the kids like it but there is always something missing from the order, i mean every time, without fail. Plus there is no way to feedback/complain to mcdonalds.
Additional, just openedy burger and there's already a bite taken out of it, disgusting!!!!
Alison Kelland
Alison Kelland1 year ago
2 happy meals 2 adult meals on a wednesday lunch time but not one ice cream available! Cheerfully told they are cleaning the machine!! Really at lunch time very poor!
Sahar I. Khan
Sahar I. Khan2 years ago
Hot and fresh fries. Yum
Next to A road, clean WC and quick service on rainy day.
Thomas Sweetman
Thomas Sweetman2 years ago
Come here once a week after sports, consistently good hot food and usually very fast. Staff are competent and friendly. One of the best mcdonalds I've been too
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