KFC Porth - Cymer Road

The worst KFC I have been to. The lack of staff is painful, even internet orders take 20 minutes to be prepared after you've checked in. The seating area is dirty with litter and food strewn over the tables and floor. The food preparation area appears dirty and poorly managed.

Update 17th April 2022

The restaurant has recently gone through a refit, but the service needs complete replacement. My last order had 9 items missing from it.

Avoid this place, it is really the worst. If I could rate it at zero stars, I would.

Ordered through app for drive thru collection only to be told rudely that I was to park up and pick up inside. Waited at counter with numerous staff telling me that I had incorrectly ordered so in the end I handed over my phone to prove that I had pressed the “already here” button. Manager and another girl proceeds to fiddle about with one of the tills to be informed “we don’t know how to do it”! By this time I had waited 34 minutes for my order. Finally given my order without an apology.

1 star is fitting. Ordered £54 worth of food on the kiosk and it came up with “technical difficulties” but took the money out of my bank. I spoke to a worker who then tried to take my order on a piece of paper to make it up which is fine to then be informed they were missing the sides I ordered and I could have chips (bare in mind there’s about 8 sides). Asked if I could just have a refund and was told I couldn’t as there wasn’t a manager that could approve it so had to go away with food. Then wait half hour for the food. Get away and realised that I’m missing 2 lots of bites, 4 wraps and other things including condiments which I told him. Got £31 worth of food given to me in total ( worked it out on the app after) I’m really disgusted by this. Sort it out because you’ll have no customers left doing stuff like this.
On top of this staff had a disgusting attitude. Will not be coming back.

I used the drive through. I ordered 2 vegan meals. They were so over cooked that we couldn't bite into them. KFC replaced the order with fresh meals which were better but even they were getting tough on the edges of the vegan fillet. Not really impresses.
Were the fillets cooked from fresh or cooked twice? Not the best.

Ordered drive through. Told to park up. After half an hour there was no sign of food. Went in to ask- still making it they said. Then after 10 more minutes someone else said it’s just been taken out to your car.
When I checked, no delivery to car. So back in I go to ask again. Had to tell another 3 people what the order was and then when I eventually received it, it was wrong.
Toto shambles and no apology.
Unless you’re truly starving I would stay away!
Poor service!

Absolutely disgusting order from porth kfc. Bought our 5 children food chicken is not fit for my dog to eat.cant even bite into it its so burnt

Terrible service. Ordered a bucket and strips coating was missing off of it where it was just thrown in. We had pieces of chicken wing tips but there werent actually off the wing in the bucket (it was still on) and strips were raw

Absolutely shocking ! Not just this visit but previous visits.
Tonight was the last straw!
Speaker not working and waited 20mins in queue in drive through before reaching window to be asked what I had ordered. To which I replied I haven’t ordered anything yet I’ve been sitting here in the drive through for 20mins ! I expressed my disappointment at the window and left without ordering!There’s always issues at this branch! I Manager needs to sort it out or shut shop!
I would have given it a zero but no option other than 1 star !! Avoid this branch!