McDonald's

I came in here to wait for my husband and mother in law. As I'm disabled and use crutches it can be difficult. The staff were really helpful and helped me find somewhere to sit and to get my order. I had a coffee and was checked on to see if I needed anything else. That meant a lot to me and made me feel special and valued as a customer. I would definitely recommend this restaurant as the service is perfect. We stayed for lunch and that was excellent too. Served lovely and hot. This is the best experience I've ever had in a McDonalds restaurant.

NOT open 24h as they claim.

This is the THIRD time I have driven here, only to find that they are shut. The last time it was 0610, and the one staff member said "we open at 7".

This time was 0250, there were staff members hanging about chatting in the kitchen, but the doors were locked, and no signs up with opening times anywhere.

Will not waste my time driving here after a night shift again, I'll find another franchise on the way home instead. So disappointing after a long shift to find that the place is shut when it's advertising that it's supposed to be open.

Service wasn’t up to standard, was hardly taken notice of as we were waiting at the payment window and present window for staff to greet us and both windows were left open for 2 minutes straight with no staff. Food was given cold and to top it off there was a long black hair in my food when I have blonde hair. When taken back there was no apology or question if I wanted a refund or different food, they just took my food and said to park up and were waiting for 5 minutes when my partner had already finished his food by this time. Overall not a very pleasant experience at all, milkshakes and mcflurries have also been out for over a month, will not be coming back here again.

Disgusting customer service. Ordered a delivery for the point to actually get all my delivery. Sauces missing and drinks. I phone McDonald’s and they say it is to do with Uber eats however becwuse I ordered on the McDonald’s app Uber eats say it has nothing to with them. McDonald’s then refuse to answer the phone so my problem is unresolved and I am left without my full order

This place is absolutely shocking,there be lucky if they don't kill someone with the food there serving, no customer service bad mannered. Needs to be managed at a much higher standard. The place is a dirty unorganized dive

Wouldn't let me in at 10pm, despite being open until 2am. Was told I had to go through drive-thru.
Placed my order with drive-thru, with the request of NO TOMATO due to allergies. Got my order, and through habit, checked my meal. Sticker said NO TOMATO, item had tomato in it. Went to the door to tell the woman standing in the still open doorway that my order had been severely messed up. She didn't want to know, just told me I couldn't come in. Item in hand, I tried to explain again. Still, just told me I couldn't come in.

So, left with food I can't eat. Well, I could, but it could wind up with me being hospitalised. McDonald's inept ability to follow allergen requests company wide is appalling, and I shall be getting on to the FSA in the morning as I honestly feel that one day they could kill someone due to neglect or stupidity.

One of the worst ones in the area. Very very slow even when quiet. Very dirty, broken seats, men's toilets dirty and all broken facilities. Staff not friendly. Food was ok tho. Altho it was the wrong order given at the start but was rectified.

The manager who was on this morning at 630 on the 13/01/2023 was absolutely shocking I gi there every day before work and she was Rude to customers the other day sort you're staff out never again will I go there