Eccleshall Fish Bar

Tried to buy some food here, saying tried because we were completely ignored by the woman and the man behind the counter. After 5 minutes of not even looking at us ( you know the customers) we’ve just left. They were only a couple of customers waiting so it wasn’t even busy. Felt terrible.
I hope the owner reads this because we had brilliant service here before from him and from the young man.

Absolutely disgusting. We stopped using as the food was awful.
Decided to give it another try .... BAD mistake.
We ordered a small FISH for our disabled child as he does not like meat, this turned out to be a battered SAUSAGE, covered in a massive amount of batter.
The peas were not even tepid, had to be heated up as did the kebab meat, only the chips were okay, our other child's plain sausage was well below temperature. EHO need to be involved.
This is actually dangerous practice.

Spoke to the manager "The son" over the phone. He offered to refund the difference between the small fish we had ordered and the battered sausage we neither wanted or ordered.
Why would I pay for a product not ordered?

Indeed he will have it served cold on his counter tomorrow.

He also requested that I drove 1 mile down the road to return said sausage, then a mile home with small fish. CLEARLY he doesn't understand the concept of a takeaway.
I could have Cooked fish and chips, nicer, hotter and for a quarter of the price in the time: I had to cook anyway as one child had no protein and all bar the chips needed to be heated to be safe to eat.
As a consequence the chips had to be kept warm. It's okay to make a mistake, but this is too many, the attitude was dreadful.
Disgusting attitudes.
The whole meal should have been refunded, as it was completely ruined and I ended up cooking anyway. We needn't have left home in the first place.
If you make a mistake, be polite, be realistic and apologise.
Bring your peas up to temperature prior to opening at 5pm, instead of chucking them into the bain Marie too cold; in order that they can be held for longer. Temperature probe your meat. Tap off the batter on you sausage ; instead of lazy frying... then you will know the difference between a fish and a sausage !!!
BASIC
It's a shame. I really hope someone takes over what could be a great chippy and does a decent job. Right now KEEP WELL AWAY.

Good Food freshly Cooked and Good Service! Great portion size! 👌

My friend and I decided to buy lunch here as we arrived in town to find Star Café closed. My lamb doner meat was the cheapest of the cheap and cut badly in chunks rather than thin strips.
Horrible.
The chips were warm not hot (the law says all hot food must be served at 63°C minimum) and not crispy at all.
Horrible.
My friend's fish was ok (extremely small) but the batter was soft and chewy and not crispy at all. It also wasn't properly cooked all the way through as there was still 1-2mm of raw batter around the fish.
Horrible.
I also had a pineapple fritter which was a little bit crispy but the thin layer of batter had broken which meant it was full of oil.
Very poor, bordering on horrible.

This is such a pity because it's a nice shop right in the middle of town and the service was nice and friendly. But the poor chap running the fryer needs more training. However I suspect he's the owner (oops!) and has probably chosen the wrong career.

We won't be back.

First and last time I'll eat anything from here. Ordered fish and chips to take out, looked appetising but when cut into fish was black, slimy and really pungent. Chips were mediocre and nothing to write home about

We live in Eccleshall and have had food from here several times, trying each time to give it a real chance, sadly it's just plain terrible.

Chicken kebabs are horrendous, I don't think the chicken is fully cooked and the pieces that are are like rubber, even the dog does want it. It's always cold and is just nasty.

Mini fish is just batter, I ordered a spring roll and had to wait for one to be cooked and yet it was freezing cold in the middle, paid for a battered roe and that wasn't even in the bag but going by everything else I can't imagine I've missed much. Chips were a dark brown (over done) I mean come on if you can't cook chips then you shouldn't be running and fish and chip shop.

Skin on is not my choice but I can tolerate if it’s good however, BONES, no, no, no! If you choose to cut costs further by buying “bone in” instead of pin boned at least have the knowledge/skill to V cut & remove the bones!
Won’t be back 😢

The worst kebab Ive ever had. Chips are usually okay but sometimes hit and miss. Battered sausage sometime soggy. A good basic chippy if you are looking for reasonable fish and chips. By no means the best.