The Gym Group London Canning Town

Great, friendly staff. (Mostly) good equipment. The gym itself is clean and not busy during the day. They seem to have finally gotten their toilet cleaning under better control, after stinking disgustingly for months, so I've given them an extra star. If they maintain that, and replace the very worn pads on some of the machines, it will go to 5*

I'm a member of this gym for about 3 years. The gym was completely closed for 1 month in October and November 2022 due to a repairment. They haven't provided any services during that time. However, they fully charged monthly fee from all members. Although we have corresponded with the authorities many times regarding the issue, they stated that they would never make a refund. Even if gym close for months, we should pay for monthly membership fee. I would like to inform the new members who will join the gym.This company never cares about the loyalty of its members and they don't care about customer satisfaction.

The gym has been completely closed for 1 month in October 2022. There was no access to gym. They haven't provided any services but they fully charged monthly fee. Customer services is saying that even if gyms closed for months, we should keep paying monthly membership fee according to our agreement. So, please guys be careful about the agreement that you signed off.

Also, I think gym is running over capasity. The ventilation system in the gym is insufficient. There is a very bad smell inside. Also, you need to wait long time on the queue for machines.

Update 2: Gym is now open (11th Nov).

Update: Gym has been closed since 25th of October. No updates on when it will Reopen. No customer service number, just a Web chat bot.
Due to this, I've changed from 5 to 3 stars.

Really good gym, split across multiple floors. The upstairs has equipment for cardio and machine-based resistive exercises. Downstairs is where all the free weights are located. There are typically multiple pieces of the same equipment reducing queuing for equipment. The gym has an open and airy feel thanks to the many large windows letting in natural light. There is also the added benefit of Morrisons' parking being available for gym users - you'll need to register your vehicle per visit (there is a self-service tablet and info near the lockers).

This gym treats their members terribly, do not join, this gym was closed for nearly 3wks in Oct/Nov. No communication apart from an initial email saying they were closed, with no further comms about when they would reopen or what was going on.

I contacted asking for a refund for the month as their alternative gym offered was not accessible to me, after 2wks waiting for a response they replied with a no and quoted a line from their T&C’s saying they are not liable for closures (it was closed 3wks! what am I paying for?!).

Let’s be honest a few days, even a week I’d let slide, but closed for nearly 3 wks with no communication is just shocking. Not even an offer of a partial refund!

I will be terminating my membership by the end of the year and trialing alternative gym options. Avoid them. You'll see many other reviews here about this.

It’s always open so I can go whenever I feel like it. Can get quite busy but that’s fine I just avoid it at peak times. Has all the machines id ever need. Space for doing stretches and a workout routine. Classes are a great bonus - have been attending stretch classes and hiit classes which I looooove. Staff are lovely - even if they make my legs hurt for days. A little pricey but it’s worth it considering it’s local to me and everything mentioned above.

Overall, it's a good gym.

The separation of equipment is a bit strange. The weight room was not close to the pulley racks.

The weight room is smaller than it looks in the pictures.

The sledding area is different to what it looks like in the pics.

Has most of the standard equipment.

Changing rooms are decent.

Not the best gym :/. Closures of gym are frequent and alternate gyms assigned are far away.the gym was nearly closed for 1 month, the alternate access they gave was to Greenwich gym which is not the closest gym. This gym is also overcrowded and at full capacity most times. Unsubscribing from the membership is also difficult and lengthy once you decide not to be a member. I don’t recommend this gym.