Tapi Carpets & Floors
Unit 2, Longfield Retail Park, Longfield Rd, Tunbridge Wells TN2 3XQ, United Kingdom
4
38 reviews
8 comments
574Q+6R Tunbridge Wells, United Kingdom
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Monday: 9–18
Tuesday: 9–20
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 10–16
Tuesday: 9–20
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 10–16
We went into Tapi about a month ago to chose a carpet for stairs and landing. In the shop, we were given good advice on which to select and we bought the carpet.
Two days later, Tapi came round to measure. They did a really thorough job and it took about an hour.
Two weeks later, we got a call from Tapi, to say the carpet was ready and to book a fitting, which we did for 10 days later.
The fitters came round, installed the carpet in a couple of hours and did a great job.
Tapi made the whole experience really simple.
We had bought a new house and needed flooring everywhere. We were given an estimate by the store that we were happy with. When they came out to do the measurements the price worked out 25% higher, although they were able to get the price back down. When it came to fitting the vinyl floors it took several attempts - on the first visit they had been provided with the wrong flooring for one room and damaged the flooring for another, on the second visit the flooring was fault and on the 3rd visit a different type was fitted however the floor wasn’t checked/cleared before hand and we now have nail sticking straight up through it. The carpets have only been down for 3 months and look so worn and ruined already - definitely feel like we’ve wasted thousands of pounds
We had our entire apartment fitted with new carpet and LVT. Very efficient measuring service. We got our quote on the spot from Matt and it was much cheaper than at a rival firm whose confusing quote we waiting for two weeks for. Communication was good throughout. There were issues with the job because of the carpet fitter but it was sorted. Very pleased with the LVT fitter whose work was perfection. Problems can arise with the outsourcing of fitting but Tapi do their best to rectify these. You get a sense of the company you're dealing with when things go wrong and that's why I've given this firm a 5 star review because they instantly take responsibility and get it sorted. We are thrilled with the final result.
Unfortunately I will not be buying any more carpets from tapi because of the fitters.
Sad day