Rosa Florist
253 Graham Rd, London E8 1PE, United Kingdom
4.2
64 reviews
8 comments
GWWV+PM London, United Kingdom
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Monday: 8–20
Tuesday: 8–20
Wedneasday: 8–20
Thursday: 8–20
Friday: 8–20
Saturday: 8–20
Sunday: 9–18
Tuesday: 8–20
Wedneasday: 8–20
Thursday: 8–20
Friday: 8–20
Saturday: 8–20
Sunday: 9–18
Initial complaint that took 3 email chases for me to get a reply to:
Extremely unhappy with order.. First off specified note to deliver sometime in morning, ended up getting a call at 10pm at night just as I was going to bed to say flowers are being delivered now. Delivered at 10pm on the day it was supposed to arrive? The day / celebration is long gone and over, surprise ruined. Also, I paid not only for deluxe, but the most premium (fullest version) of the flower arrangement, what I received was an 'arrangement' of half dead flowers that were so sparse it wouldn't even suffice for the normal version, much less the deluxe or premium! On top of it all, it was addressed to 'Mr.' Helen...Completely ruined the surprise and will be expecting a full refund! Do not recommend at all!!
When company finally replied they completely absolved themselves of anything wrong, actually trying to say that it's my fault that the delivery was late for living far away and that the flowers were fresh when they had it and that it's not their problem they were wilted and dying by the time it was received! Absolute disgrace of a company the both of them, stay far away!
*Pictures what I received vs what is advertised online. Not to mention I paid for the premium / large version, hate to think what the normal arrangement would look like