Panache

My friend bought me a hand tied bouquet 4 days ago (Sat) from Panache and travelled an hour to my home, with them soaking in water soaked kitchen roll for the journey.
By Saturday evening the hydrangeas had wilted and died, and on Sunday morning the eucalyptus had wilted. I re-trimmed them and placed in fresh water in a clean vase but they continued to wilt and die one after the other until now (Weds) only the greenery is still alive.
I called and eventually managed to speak to the owner, Anna, just now and from the outset she was incredibly defensive and abrupt.
She was talking over me trying to say it was my friend’s fault for bringing them on an hour’s journey to my home. When I said I’ve had flowers from friends and flowers for many years and none have died despite any length of journey! She then said for me to bring them in to inspect so I explained I live in Warks but I could send time stamped photos documenting their incredibly swift demise. She cut over me (again) & said “I don’t accept photos, never have done never will do”. I’ve attached the photos here, date stamped at Saturday evening, a couple of hours after receiving them
Throughout the conversation she was hostile, quite verbally intimidating (she even called me obnoxious at one stage because I asked her to stop interrupting me!) and generally not speaking to me in an understanding or apologetic way. Not at all the way a small business owner should be treating valuable customers especially in the current climate.
We used to live 2 roads away from this shop and knew it had quite a poor reputation for quality and customer service but I have to say I was completely shocked, and am still upset, by the horrid way the conversation went.
Please please think twice before using this shop - overpriced and poor quality goods coupled with breathtaking arrogance and hostility from the owner do not make a good business model!

Thanks for the stunning flowers as always. I've shopped here regularly for 10+ years and cannot fault the quality. Properly cared for, i've had flowers that have lasted over 2 weeks. Panache has one of the best selection of any florist in terms of colour, choice and pricing. Highly recommended.

Lovely friendly staff :) extremely helpful. Gorgeous selection of flowers, Lady prepared the most beautiful bouquet for my mum's birthday for me to collect the following day and a week later they still look as fresh as the morning I picked them up. Very happy :)

Panache and all of its employees are welcoming, friendly and super helpful. Always wanting to go the extra mile to help us pick the perfect bunch whatever the occasion!

Every year, I Purchase Mother’s day, birthday and Christmas flowers - and the odd wreath at Easter or for the festive season.

All the flowers I get last much longer than expected and really do hold their value very well.

I just can’t wait to get proposed to so I can book in my wedding flowers! I recommend the orchid stems which Anna wraps beautifully with foliage and a straw bow! Plus Ellie’s floral creations in the vintage tins this Easter were to die for!

Make sure you visit, you won’t regret it!

Staff are always friendly, polite and helpful. My father has been buying flowers from them for many years. They're always arranged beautifully and last longer than any flowers I've been given from elsewhere. Wouldn't go anywhere else.

I purchased a truly breathtaking bouquet for my mother and subsequently for my wife. A very professional business/service with a personal family feel. I highly recommend. The owners are really helpful. Always helpful for the community to Shop local also. Win/Win.

Cannot praise panache-flowers enough. I requested 2 bunches of flowers to delivered at a specific time. All this was done remotely and I was kept informed during all stages and lovely pictures of the bouquets before delivery. Exceptional value, excellent customer service. Highly recommended.

Having been recommended by a friend, we chose Panache to do the flowers at Christ Church, Southgate. Anna was extremely helpful and the flowers were absolutely beautiful - beyond our expectations. The cost was very reasonable too. We highly recommend this talented florist.