Aspens Local Florist

This is the third time I have ordered flowers from Aspens and I am never disappointed. The recipient has said they are amazing and is extremely happy.

I will never use this florist again! I ordered flowers for my elderly mothers birthday. They are always at home. There service has no tracking and no updates so after hearing nothing all day, I called to ask if the order was delivered, only to be told no, the woman informed me there was no answer at the door and a card was left and they are awaiting a response. The letter box is outside so it's unlikely to get checked over the weekend. I expressed my disappointment, and thought I may drive the 5 min to collect them and deliver them myself, I was told they are closing very soon. The women was rude, no apology was offered, just keep reciting the company policy and then told me not to get irate! She then continued to inform me they would attempt delivery again in the morning, (like they was doing me a huge favour), but if the door was unanswered again i would get charged for future attempts! Her colleague informed her several neighbours refused to accept the delivery on behalf of my mother, which sounds like complete rubbish as my mother has some very well known neighbours who will always be happy to take deliveries. When I asked why she didn't call me, she said thats not our policy, you are the bill payer not the recipient. Overall very poor customer service and bad attitude which is the reason for the bad review, your going to need some CS training as an apology and good customer service skills go a long way and can usually always defuse a bad situation. Your delivery status system also needs attention.

Order was placed with clear instructions to leave with the front desk. I received no delivery confirmation, and only found out by accident that the recipient had not received our flowers.

Upon emailing the florist, I received a terse reply that they left the flowers "safely" outside a [30 story] apartment building and no refunds would be offered because 14 days had passed.

In the end I did get a refund but would have preferred a competent delivery. They could do better.

Great service and easy. Always get the best from Aspens. 100 times better than the chain florists. Nothing beats local. Ordered birthday flowers to be delivered and Joanne was kind enough to update on change of flowers and delivered with great friendlies. Have used Aspens for many years and is always my go to Florist. Thank you for serving the community so well.

Excellent service provided, care taken over delivery instructions by me the customer.
I wanted to ensure they were received by my friend in a care home.
A welcome call came, to acknowledge who they handed the flowers to , at reception .
My friend was delighted and said the flowers were beautiful she was celebrating her 84th birthday.
So thank you to the staff at Aspen's Florist,
For your wonderful care !

Wonderful customer service from Georgia, she was very helpful throughout our order.

The flowers received were beautiful and fresh.

Another wonderful delivery this morning from Aspens florist! The baskets are such a delight, so colourful and the aroma is gorgeous, like Spring is already here! Thank you.

I placed an order for my sister after reading all the lovely reviews. Am so glad I did, absolutely beautiful flower arrangement which my sister loved. Thank you so much