Belle de Jour Florist
29 The Mall, Clifton, Bristol BS8 4JG, United Kingdom
4.5
40 reviews
8 comments
F94H+F6 Bristol, United Kingdom
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Monday: 10–15
Tuesday: 9–15
Wedneasday: 9–17
Thursday: 9–15
Friday: 9–18
Saturday: 9–18
Sunday: 10–15
Tuesday: 9–15
Wedneasday: 9–17
Thursday: 9–15
Friday: 9–18
Saturday: 9–18
Sunday: 10–15
The flowers were not delivered and after three messages were left I spoke with Tim who was very apologetic. It appeared that a glitch on the system had shown the order as for collection yet a delivery charge was applied. He accepted the fault was his system's as I had included a delivery address and offered me a refund which I gladly accepted.
I have just received a call from a 'lady' who advised this situation was my own fault and her team had been very upset as a mistake had been made. She hung up on me. I called her back as at that point only the delivery charge had been refunded. The balance was refunded after my call. The lady accused me of 'being weird and talking over her' and was extremely defensive. The lady needs to learn the fundamentals of good customer care if her business is to succeed. If she is a good florist she needs to stick to talking to the flowers and let someone else do the customer contact.
Still waiting for flowers that were to be sent today as I complained about the first delivery. A day late, flowers died after 3 days.