FC Hancox Upholstery Supplies Ltd

Just had to write this review as I found customer service from FC Hancox absolutely outstanding and their products are great too. I ordered a specific type of foam for some window seat pads that I'm having made for us. Unfortunately I ordered the wrong thickness foam and when I called to see if anything could be done about it, Richard was extremely helpful. I paid for collection and delivery of the foam but they cut the foam and wrapped it & put in stockinette for me again. The whole thing was returned to me within a few days only. Like I said, the service and products are great quality and I would highly recommend this company! They are competitively priced too, which is always a plus!

I decided to use FC Hancox after finding them the best for price and choice. I found the whole process of picking the right foam and ordering very easy. The website is very informative and I found the exact seating foam I was after for my replacement settee cushions. I picked the reflex luxury pink foam and they are perfect, not to hard, not to soft. I now have a brand new settee! Delivery was very quick and their customer service was also very quick and helpful when I contacted them to find out the exact delivery date. I wouldn’t hesitate to recommend this company.

I ordered several different size foam pieces to make “Number Block” characters. I had a phone call to say they were ready, and this was early too.
Really personal, friendly service and my pieces were perfect! Highly recommend. Thank you so much 😊

Ordered during 'lockdown' - did not expect much to happen for a while. Wow! Speedy - received a reply the same day. The product I ordered arrived unexpectedly quickly, about 3 days - and just exactly right. Thank you - a first class family firm. #Local and very #efficient, informative and good #value. Highly recommended

Excellent website, fair price, good quality item that fitted cushion and delivered super fast. What more could you ask for 10/10 thank you….

Fantastic service from start to finish. My sofa cushions now look as new as the day I bought the sofa (12 years ago!). Thank you!
And to add to that although I got a little lost trying to find their factory/office, the wonderful Natalie was kind enough to help my find it in no time - many thanks again

Excellent service and at a bargain price too. I will certainly return if I need some foam for furniture projects. Only took a couple of days to process my order.
Please do not turn up at reception and expect them to cut to size there and then. They are a busy company.

Called in 17th May to enquire about having some small pieces of foam cut. Would have taken 10 minutes. Notice on the counter (IN BIG!) that it takes a fortnight! Chap in there was just off hand and unfriendly - we only wanted three bits of foam 2ft square. The cost was £37.00 so I would have thought in these times, they would have accommodated our request. Instead, we got a lousy attitude and were devoid of any pleasant customer service. Not the most welcoming encounter as we were made to feel a nuisance and left. They deserve this bad review.