Personal Touch Funeral Planning Services Ltd

My mother died early January at home. As you can imagine an incredibly tough time for the family. I rang Pauline as soon as possible. She launched into action immediately and we felt relieved that she was there for us, immediately taking off the pressure. In the weeks that followed Pauline worked closely with the family. She made certain that we were happy with the arrangements. It was great to know that Personal Touch Funerals handled all the services associated with funerals - flowers, church, Order of Service etc. the whole lot. At such a difficult time it's just what you need. We had the most beautiful funeral for our mother. I would strongly recommend Personal Touch Funerals.

I have had the pleasure of working alongside and recommending friends and relatives to Personal Touch Funerals. The feedback has been so inspiring, where most people were impressed by the sensitive professional approach to the whole planning and the final burial day itself.
The most regular comment is that it is FUBU.
Thanks for your service, keep up the splendid work.

Pauline and her team made my beloved mum's homecoming less of a stress from start to finish. It really was a personal touch. Company was very attentive & had such patience, when I had to make a few additions for the Order of Service. The pall bearers were amazing. They even cut open all the bunches of flowers and laid them with wreaths, which made the process of laying arranging them on top of grave much quicker. Thank you from the Richards/Lloyd Family.

I have no good words to say about Pauline Miller and her services. As a review read, "She is a money grabber". she has stolen £540 deposit which should have been returned back to me, she gave me a receipt omitting my last name and misspelling my middle name. When I told her about it she initialled and squibbled my name. Told me I could not use my name on eulogy and use ex wife. Wanted 50% down and asked for more money and expected me to use my credit cards to pay it. Thank God I listened to my senses because Pauline Miller would have thrown me to the devil and put me in debt with my credit cards, simply by listening to one side of a story in Jamaica and acting on it.

One thing Pauline Miller, if I was a fool to pay with my credit card, would you still listen to Rosemarie Wolfe?

Pauline Miller has no care empathy is not affiliated to any organisation if one wants to sue. I would not be recommending anyone.

We had our precious head of the family final farewell organized by this company. It was truly beautiful with everything we wanted and professional guidance through this difficult process. The personal touches that were added made it so special and could not have been matched by the large high street companies. Pauline Miller and the team are experts at this and l can say all who attended were very impressed. we will be forever grateful.

After my mother's passing, I was looking for a Funeral Director, and I had a tight schedule because a family member could only come a few days from abroad.
I contacted a few, went round a few, and each time I was feeling frustrated and more and more depressed.
Some were rude, others were just insisting on the money aspects, quoting me very high prices before they could consider dealing with me further.
I phoned Personal Touch just before they were closing for the day, explained briefly what I wanted, but then was told that they will call me back the following day due to the lateness of the hour.
I did like the way they were speaking to me on the phone, it was with a caring attitude which contrasted with the others.
The following day, after I spoke to more companies, they called me and invited me to talk further at their office.
Again, I was pleasantly reassured with the tone of voice, after the bruising experiences I had with others.
I met Pauline at the office, she immediately made a very good impression on me, with her willingness to help me, and work around my schedule. I felt that she was caring about me and my family, which was extremely welcomed in this time of grief.
By that time, I was feeling quite desperate, wondering how I could manage to organise everything, yet alone in time.
Pauline helped me take off the massive weight on my shoulders.

Pauline and her team went above and beyond to personalise their services to fit our family needs.
Every little detail was taken care of by Pauline from the beginning.
She did the most heartfelt collage of photos and quotes that celebrated what was unique about my mother.
The eulogy speech was beautifully worded.
We had the most beautiful and heartfelt funeral for our mother.
My brother, my sister and myself are eternally grateful to Personal Touch Services.
No words can express our gratitude to Pauline and her team, for helping guide us through the tragedy of our mother's passing into a state of peace and comfort.

Personal Touch Funeral Planning Services are an affordable, loving and caring professional service, from the first phone call and throughout the whole process.
I don't know what I would have done without them.
I highly recommend their services.

The Late Doris Lawrence -Downer, Funeral Services, December 13, 2021

Personal Touch Funeral Planning Services Ltd. lived up to their name. Pauline Miller and her team were very personal as they helped us plan the funeral and touched our hearts as they fulfilled everything they said they would do for the funeral services for our beloved mother, granny and great grandmother, Doris Lawrence-Downer. Our family will always remember December 13, 2021 as the day when Personal Touch Funeral Services Ltd. gave us unlimited services.The staff was very cordial, considerate and caring.. The drivers of the funeral cars were patient and courteous. The reception was done in exquisite banqueting style. The food was delicious and more then enough. If you are looking for a caring, considerate, compassionate and committed funeral director, then Pauline Miller at Personal Touch is your person. Our family rates you 5 out of 5.

With the passing of our much loved mother we contacted personal touch through a friend , the service they provided to us was first class and the attention to detail even of the smallest things was impressive.
The service and the reception afterwards was wonderful respectful and a fitting tribute our mother, Thank you Pauline and all your staff for making our mum's funeral a beautiful and memorable occasion.