Co-op Funeralcare, Manor Park

If I could rate them lower, I would! Very unfriendly female receptionist. Cold demeanor, unhelpful, unsympathetic and completely unkind. No sympathy for grieving families. No customer service skills and AWFUL attitude. We removed our deceased relative from their care ASAP and had a warm and caring experience with Dignity instead. Would not recommend co-operative, its all about money, this is just a business to them. They are robots, not humans. They don't care about the deceased or their grieving family/friends.

Having been recommended by a friend who had used Co-op Manor Park a few years ago, I thought Co-op, given their size, status and the aforementioned recommendation would be a safe choice. I was wrong, very wrong. From the initial disorganised collection of my gran (they had no idea where she was during the first 24 hours after collection) to the horrendous treatment we received at the Manor Park branch when we attended to make funeral planning, I have never witnessed such cold, heartless and unfriendly service, especially from a funeral director!

I did not hesitate to remove my gran immediately from their care, the staff still persisted in attempting to retain us and made a big fuss about the removal fee cost but we were having none of it and made arrangements for a superb funeral director close by (T Cribb & Sons) to handle the transition and make the planning.

Avoid Co-op if you want to preserve dignity for your loved one and to avoid giving family and friends more grief during a difficult time.

My elderly father died suddenly following a fall, faced with the task of arranging his being laid to rest, the only name that came to mind was the Co-op funeral services.

I rang their 0800 number on the 18th July and they recommended their Manor Park funeral directors. The next day I received a call from their customer care team to give me some general advice on what I need to do next, most of this I knew already (wills, informing pensions etc), I asked when I would hear from the funeral directors? I was assured I would be contacted imminently.

On 26th July I rang again as I had heard nothing (8 days since my initial call) I lodged a complaint and stated that I thought this was a dreadful service from a market leader dealing with bereaved family, pointing out that my poor old dad has been lying in the morgue for 8 days. The lady was very sympathetic and said she would pass it on. I felt sure someone would come back to me, full of apologies ready to expedite arrangements.

By the afternoon of 28th July, I had enough and rang again, once again a very sympathetic lady, I pointed out that my dad has now been lying around for 10 days, that I thought this was a truly dreadful service and I am at a loss for words as to how the premier funeral company in the UK could be treating a deceased and his family this way.

24hrs later and still nothing heard from them.

Needless to say on Monday I am contacting other companies who maybe will treat my father and I with respect and who actually want the business.

Co-op funeralcare, hang your heads in shame.

My mother's burial arrangements were handled efficiently and sympathetically from the start. The fact that her burial was to take place in Yorkshire was not a problem and everything was made simple for us.

To start my auntie’s name was spelt wrongly in the invitation to leave a review

The first meeting with the funeral assistant was great - my sister and I attended. The assistant was lovely, calm and kind and gave us a lot of advice on how to proceed using the money differently within the pre-paid plan to make it more suitable for the funeral we wanted, which was perfect.
(To add - it was agreed that the plan was badly composed)

I was called to make an appointment to sign the paperwork for what was agreed on the last meeting. I turned up for the appt at 10am to be met with someone on reception , on a personal call about bathroom tiles, who made me wait until she had finished before telling me that the person I had travelled to see was not there and would not be there for another hour. She offered to deal with my appointment but I wasn’t prepared to go through the whole scenario again so preferred to make another appointment

At the next appt I was told the pre-paid plan could not be altered, contrary to previous advice, but it could be cancelled which is what I chose to do.

The people at Manor Park Coop are personable and kind but I feel might need more training on the advice they are giving

The funeral director was lovely

The celebrant was extraordinary - comforting, reassuring and professional throughout - I would certainly call on her if the need was required .

Sadly, due to my experience here, I would never use coop again for funeral services.

My mum passed away in the nursing close to Co-Op Funeral Care Manor Park, so naturally, they were the closest and easiest funeral care to choose.

Jade dealt with the funeral organisation. She was patient, welcoming and helpful throughout. We also briefly talked to Nilpa, who initially talked us through the necessary requirements needed before we could arrange the funeral.

For someone, who never had to deal with anything like this and it being quiet a difficult time, the whole team was very supportive and understanding.

On the day of the funeral, the drivers were lovely. The funeral director, Adam was taking care of everything and was super professional. Although we were restricted on time between venues, we didn't feel any rush and Adam was very considerate and patient.

It was a good send-off for my Mum and a big thank you to
Co-Op Funeral Care Manor Park.

Both Nilpa and Fatou from Co-Op were amazing after the sudden unexpected death of my baby son whilst abroad.

Not only did they take a lot of mental pressure off me, but Co-Op also took no fee for their services as that is their policy with babies. I would have paid thousands more for the repatriation and thousands on the funeral service otherwise.

A big thank you to Co-Op from me and my wife.

When my step dad passed the home where he stayed suggested Co-op funeral-care Manor park. We dealt with Nilpa who was absolutely wonderful.
Nilpa was super patient, caring, understanding especially with my mother who was unsure about the different stages and how to proceed.
Nilpa was thorough, she would check and double check to ensure we had sorted out the things that we needed to do at our end. Her communication was great she kept us updated and her guidance was perfect at a time where we had so much to consider.
We found Nilpa to be professional and mindful of our culture.
On the actual day of the funeral, the hearse drivers were also considerate patient and professional. The day went without a hitch, It was a great send off for my step dad.
When someone close passes it throws you into turmoil, there is sadness, emotions run high and there is the stress that comes with it this is the time when it really matters who you go to. We are glad and grateful that we chose Coop funeral care Manor Park..