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Ellis Bros (Funeral Services) Ltd.

3 Ferry Rd, Rye TN31 7DJ, United Kingdom

Ellis Bros (Funeral Services) Ltd.
Funeral home
3.4
5 reviews
5 comments
Orientation directions
XP2J+F3 Rye, United Kingdom
+44 1797 222394
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RICHARD RODGERS
RICHARD RODGERS
Brother died 25 February 2013 had him cremated in Tunbridge Wells.Decided to inter his ashes with in my uncles grave at Playden nr Rye. Used this company. My cousin organised it as she lived quite close, (I live 260 miles away). Estimate sent out accurate.
Unfortunately my cousin's father was gravely ill (he died in April) so she didn't notice and I didn't notice when they sent me a letter to say the date of the internment, that they had missed a letter out of my brothers surname (ROGERS instead of RODGERS). Not picked up till I read the gravestone when we went down to inter his ashes. We were told by the representative of Ellis Brothers that it wouldn't be a problem to fix. Didn't tell me it would cost me over £500 to do it. Heard nothing from them for 2 months till I phoned them, they said it wasn't their fault and that I would have to pay. That was in October. Between then and February I have wrote three times to them and my cousin once, not once have they had the courtesy to reply.Check everything with these people as even the sandblasting was overcharged.
They charged for a wooden casket which we never received.
Jqo ouk
Jqo ouk
Ellis Bros gave my family the upmost service in arranging and delivering my dear dads funeral. From start to finish we couldn’t have asked for such kind care at such a sad time. We would not hesitate to recommend their services. Thankyou Ellis Bros. Eileen, Jacky, Anne and Paul. 8/12/2017.
Susan Kortum
Susan Kortum
I could not have been more impressed by the excellent, comprehensive service that we received from Jackie and her associates. The funeral that they helped me organise on 24/05/2017 went without a hitch, all planning and organisation efficiently conducted with compassion and understanding. The rather complex arrangements that had to be made with a 'holding' funeral director in Sevenoaks were sensitively and skilfully managed, all without increasing stress for me. In fact, I was very much more impressed by the service I received in Rye than I was by that at the Sevenoaks end.

I felt secure in the knowledge that Jackie was available to me at all times, and that she was communicating with all other people involved in the preparation for the day- an invaluable service to me, not living locally.

Based on my own experience, I would not hesitate to recommend them

SK. Sevenoaks, Kent
Stephen P
Stephen P2 years ago
Great on the day of the funeral. Everything else has been awful. 18 months or so after the event and we're still waiting for the headstone. The team don't reply to emails (apparently they are too busy for that), they don't follow up the promises on the phone and they provide incorrect information in person. It's probably in their favour that they don't require return custom.
Sean Obyrne
Sean Obyrne2 years ago
Wonderful service, would recommend.
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