Ellis Bros (Funeral Services) Ltd.
3 Ferry Rd, Rye TN31 7DJ, United Kingdom
3.4
5 reviews
5 comments
XP2J+F3 Rye, United Kingdom
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Unfortunately my cousin's father was gravely ill (he died in April) so she didn't notice and I didn't notice when they sent me a letter to say the date of the internment, that they had missed a letter out of my brothers surname (ROGERS instead of RODGERS). Not picked up till I read the gravestone when we went down to inter his ashes. We were told by the representative of Ellis Brothers that it wouldn't be a problem to fix. Didn't tell me it would cost me over £500 to do it. Heard nothing from them for 2 months till I phoned them, they said it wasn't their fault and that I would have to pay. That was in October. Between then and February I have wrote three times to them and my cousin once, not once have they had the courtesy to reply.Check everything with these people as even the sandblasting was overcharged.
They charged for a wooden casket which we never received.
I felt secure in the knowledge that Jackie was available to me at all times, and that she was communicating with all other people involved in the preparation for the day- an invaluable service to me, not living locally.
Based on my own experience, I would not hesitate to recommend them
SK. Sevenoaks, Kent