Wells & Sons
Bolsover Business Park, L, N Gate, Clowne, Chesterfield S44 6BD, United Kingdom
4.3
32 reviews
8 comments
6MMR+JQ Chesterfield, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 8–17
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 8–17
Sunday: Close
I found this company (operating then under Hand & Craft Furniture, same people) late last year and asked them to make me two outdoor planters for 4 olive trees.
Nick had been helpful at the time, I explained that the planters needed to have good drainage as olive trees hate sitting in water. He said he’d drill lots of holes in the bottom and add oak legs to raise it from the ground - sounded sensible.
The planters arrived and immediately I could see they weren’t aligned and straight. We left this and over winter they went black and bowed and started to drop in the middle. They looked DREADFUL. I contacted Nick who told me to remove the legs (as the weight was too much for the trees - why add them then?!). I explained that it would cost me a lot of money to have a gardener back, empty them all, take them off and replant. Nick refused to help, refund or pay the cost of this. What then happened was 6 MONTHS of ignored emails, calls and messages. We were told by another person in the office that the legs should never have been added (which we agreed with) but again nothing offered. The quality of the wood was poor and getting black, it looks awful. We were then offered a replacement which I agreed to, again heard nothing. Then offered a 25% refund and again heard nothing.
This is supposed to be a family business, who should have put this right. It’s businesses like this that steer consumers to larger more established set ups who don’t rip you off and leave you with a terrible product. I’ll never use them again and I’d warn everyone off this business.